Toni A. Tirado-Rosenthal
Hoschton,GA
Summary
Flexible, creative and committed to insure customer satisfaction with over four years of experience. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Excellent verbal and written communicator with strong background cultivating positive relationships. Easily adapts to changing surroundings. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Technician
Our House Braselton
Hoschton, GA
06.2024 - Current
- Tracked employee performance metrics to ensure compliance with company policies.
- Provided feedback on animal behavior observations while interacting with customers.
- Responded to customer inquiries regarding pet care services and provided assistance when needed.
- Supervised the daily operations of kennel staff, providing guidance and support.
- Performed routine inspections of the facility to identify maintenance needs or health concerns.
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Walked animals outside to avoid accidents in play areas or bedding.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Maintained clean and orderly play yards, kennels and cages.
- Created consistent workflows by assisting with washing, drying and folding duties.
Kennel Assistant
Best Friends Veterinary
Braselton, Georgia
05.2023 - 07.2024
- Minimized spread of disease with frequent cleaning of kennels, holding areas and examination rooms
- Reduced risks of serious conflicts and harm using effective management of animal behavior and interactions
- Updated records with information on weight, behaviors and food intake
- Maintained comfortable, clean and sanitized animal quarters.
Assistant Manager
Burger King/GPS Hospitality
Hoschton, GA
06.2019 - 05.2023
- Quickly and efficiently build customers orders by continuously checking the accuracy of each one
- Respond to any customer issues or complaints regarding food or services and/or adjustments to the store
- Counted drawers and followed proper daily cash handling procedures
- Organized data and documentation to support accurate business forecasting
- Tracked and analyzed reports covering budgets, operational activities and department metrics.
Veterinary Assistant
HSNEGA
Gainesville, GA
07.2021 - 12.2022
- Collecting urine samples from animals, drawing blood, and administering medication under the supervision of the primary veterinarian or technician
- Converse with pet owners about what services are needed and what will be performed during their visit
- Keep records within the shelter of patient records and medications delivered/administered
- Performed surgery aftercare and provided owners with documentation and instruction for home care.
Adoption Specialist/ Customer Specialist
HSNEGA
Gainesville, GA
04.2020 - 06.2021
- Organize and file rescue animals' documents
- Proficiency in telephone communication with customers
- Pair customers needs and desires with a dog that will best accommodate them
- Properly tends to new parents needs with their new adoptions and offers counseling for at home procedures.
Education
Diploma - General Studies
Jackson County Comprehensive High School
Jefferson, GA05.2020
Skills
- Flexible
- Creative
- Cultivating positive relationships
- Adapting to changing surroundings
- Dependable
- Hardworking
- Ethical
- Detail-oriented
- Staying on top of demands
- Fast-paced environments
- Appointment scheduling
- Safety control
- Customer service
- Problem identification
- Critical thinking
Affiliations
- Bee keeping last summer for two months
- Volunteer at Humane Society of northeast Georgia
Certification
- Pesticide Contractor's Licenses, obtained 07/04/2024
Timeline
Lead Technician
Our House Braselton
06.2024 - Current
Kennel Assistant
Best Friends Veterinary
05.2023 - 07.2024
Veterinary Assistant
HSNEGA
07.2021 - 12.2022
Adoption Specialist/ Customer Specialist
HSNEGA
04.2020 - 06.2021
Assistant Manager
Burger King/GPS Hospitality
06.2019 - 05.2023
Diploma - General Studies
Jackson County Comprehensive High School