Tonia Wonder
Rolla,MO
Overview
10
10
years of professional experience
Work History
General Manager
Check Into Cash
07.2020 - 07.2025
- Lead daily operations of the branch, overseeing loan processing, approvals, collections, and customer service
- Responsible for managing and reconciling daily cash flow, deposits, disbursements, and financial reports
- Supervise and train a team of 3 employees, promoting a culture of accountability and excellence
- Personally responsible for generating hundreds of 5-star customer reviews through consistent, compassionate service
- Built a loyal customer base through word-of-mouth referrals and long-term community trust
- Expert at calming even the most upset customers, resolving their concerns with empathy and professionalism - often turning negative experiences into positive lasting impressions.
Assistant Manager
Check Into Cash
05.2016 - 07.2020
- Assisted in daily operations, including approving loans, handling cash transactions, and overseeing collections
- Accountable for preparing bank deposits, balancing registers, and monitoring branch cash levels
- Supported the general manager in audits, reporting, and ensuring financial accuracy
- Trained staff on secure money handling procedures and customer service excellence
Customer Service Representative
Check Into Cash
07.2015 - 05.2017
- Handled customer inquiries, processed payments, and balanced the cash drawer daily
- Accurately processed loan payments and disbursements in compliance with financial guidelines
- Maintained detailed transaction logs and upheld strict confidentiality with customer information
- Earned consistent praise from customers for professionalism, empathy, and efficiency
Additional professional experience available
Education
No Degree - General Studies
Columbia College
Columbia, Missouri, MOSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
Timeline
General Manager
Check Into Cash
07.2020 - 07.2025
Assistant Manager
Check Into Cash
05.2016 - 07.2020
Customer Service Representative
Check Into Cash
07.2015 - 05.2017
No Degree - General Studies
Columbia College