Toni Ann Bellafiore
Custom Computer Specialists/ Commack School District
Bayport,NY
1
Certification
25
years of professional experience
IT professional prepared for this role with hands-on experience in technical support and troubleshooting. Proven ability to resolve issues efficiently and provide high-quality service. Focused on collaboration and achieving results, adaptable to changing needs. Skilled in problem-solving and communication, valued for reliability and teamwork.
Work History
Level 1 Technician
1 Year 4 Months- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Level 1 Technician
11 Months- Responded promptly to service requests from teachers and staff, prioritizing tasks based on severity and impact.
- Supported network infrastructure by performing installations, configurations, and basic troubleshooting tasks.
- Collaborated with team members to resolve complex technical issues, ensuring smooth work operations.
- Maintained accurate inventory records of IT equipment, facilitating better asset management decisions.
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
Technology / Math Teacher Assistant
4 Years 9 Months- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular etc...
- Submitted service tickets for equipment maintenance requests.
- Maintain inventory in Incident IQ system for storage, broken and in service Chromebooks.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Pull out certain students in various grade levels to assist them in the areas they are having difficulty in math.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance (mainly in math).
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
Special Education TA (Summer Program)
3 Years 1 Month- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Offered student support through special accommodations, extra assistance and assessments.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Implemented lessons initiated by teacher or related services personnel.
Community Habilitation Worker
6 Months- Planned, assigned and directed work, as well as evaluated employee performance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
Before/After-School Group Leader
1 Year 10 Months- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Food Service Worker
1 Year 10 Months- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Loss Prevention Officer
15 Years 7 Months- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Trained all new executives and asset protection personnel.
- Headed safety and loss prevention programs by guiding staff.
Education
Associate Degree - Early Childhood Education
Skills
Ticket management
Software installation
Hardware installation
Printer support
HelpDesk support
Customer service with a Smile
Reliability
Excellent communication
Certification
Teacher Assistant Level 3 /
Fortinet NSE 1 AND NSE 2
Timeline
Level 1 Technician
Custom Computer Specialists/ Commack School District
07.2025 - CurrentRead More
Level 1 Technician
Core BTS/ Commack School District
08.2024 - 07.2025Read More
Community Habilitation Worker
A-1 Universal
09.2021 - 03.2022Read More
Technology / Math Teacher Assistant
Archer Elementary School
09.2019 - 06.2024Read More
Special Education TA (Summer Program)
Nassau BOCES
07.2019 - 08.2022Read More
Before/After-School Group Leader
Birch Elementary School
08.2017 - 06.2019Read More
Food Service Worker
Meadow Elementary School
08.2017 - 06.2019Read More
Loss Prevention Officer
Century 21 Department Stores
12.2001 - 07.2017Read More
Nassau Community College
Associate Degree from Early Childhood Education
Read More