Overview
Work History
Education
Skills
Timeline
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Toniann Ingram

Fort Lauderdale,FL

Overview

2
2
years of professional experience

Work History

Housekeeper

Club WYNDHAM
Fort Lauderdale, FL
06.2024 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Housekeeper

B Ocean Hotels & Resorts
Fort Lauderdale, FL
03.2024 - 05.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative

International Freight Consolidators
Lauderdale Lakes, FL
11.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Front Desk Agent

Red Carpet Inn
Fort Lauderdale, FL
05.2022 - 08.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

The Queens School
Kingston Jamaica

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Cleaning techniques
  • Guest Relations

Timeline

Housekeeper

Club WYNDHAM
06.2024 - 08.2024

Housekeeper

B Ocean Hotels & Resorts
03.2024 - 05.2024

Customer Service Representative

International Freight Consolidators
11.2023 - 02.2024

Front Desk Agent

Red Carpet Inn
05.2022 - 08.2023

The Queens School
Toniann Ingram