Tonie Phillips

Experience communicating with clients to answer questions and support needs. Quality-driven when listening carefully to questions, researching correct answers, and transferring or escalating calls requiring high-level responses from other departments or supervisors. Talented at documenting detailed caller interactions to record for tracking and smooth future communication. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings. With 35 years of experience responding to customer inquiries with courtesy and professionalism. Highly skilled at accepting high volume of inquiries, researching information, and explaining details. Cheerful to create friendly environment and forward-thinking to allow callers to complete inquiries in single call to minimize callbacks. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.