Tonie Price
Silver Spring,MD
Summary
I am a results-oriented Consultant with over 30 years experience in sales, customer service and financial management. Proven time and time again my ability to meet or exceed corporate objectives while providing exceptional customer care. Skilled in negotiating , problem-solving and advocating for the interest of both customers and Verizon. Adept at maintaining strong relationships with both Union and Management.
Overview
34
34
years of professional experience
Work History
Chief Steward
Communication Workers Of America, Local 2108
01.2001 - Current
- Conduct new member orientations
- Advise Stewards and members on contract interpretation
- Chair regular Steward meetings to share information, identify best practices, review arbitration decisions and review grievances and other workplace issues
- Chair Management/Union partnership meetings to resolve workplace problems
- File, investigate and present formal and informal grievances
- Handle clerical responsibilities such as drafting correspondence and scheduling grievances
Financial and Consumer Sales Consultant
Verizon Communications Inc
06.1990 - Current
- Operate Verizon specific systems and applications to establish, update and retrieve customer data
- Meet or exceed corporate objectives through identifying customer's needs to proactively offer suitable payment arrangements
- Investigate and resolve customer inquiries, disputes, and billing adjustments
- Conduct administrative tasks to ensure customer accounts are properly maintained
- Coordinate with administrative staff to streamline office operations improve efficiency
Information Specialists II
IQ Solutions
08.2006 - 07.2010
- Assisted callers with an assortment of services from providing contact numbers to treatment centers, help hotlines, and crisis meeting locations
- Mailed literary resources that included mental and addiction pamphlets, books and CDs
- Provided clerical support by organizing and updating materials and resource databases
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06.1987
Skills
- Exceptional customer service interactions
- Strong work ethic
- Purposeful multi-tasker
- Meet annual performance objectives
Timeline
Information Specialists II
IQ Solutions
08.2006 - 07.2010
Chief Steward
Communication Workers Of America, Local 2108
01.2001 - Current
Financial and Consumer Sales Consultant
Verizon Communications Inc
06.1990 - Current
High School Diploma -
Northwestern High School
Similar Profiles
Justin KeltJustin Kelt
Chief Steward at Communication Workers of America Local 6016Chief Steward at Communication Workers of America Local 6016
Tosha BroadnaxTosha Broadnax
Executive Vice President at Communications Workers Of America (CWA) Local 9509Executive Vice President at Communications Workers Of America (CWA) Local 9509
Victoria FisherVictoria Fisher
Senior Staff Representative at Communications Workers Of America, Local 1037Senior Staff Representative at Communications Workers Of America, Local 1037