Toniel Robinson
Dallas,TX
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Proficient in handling a wide range of customer inquiries via phone, email, and live chat.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transaction Processing Associate
Conduent
09.2022 - Current
- Machine Operator, Palletize And Pack Mail.
Client Operations Re
Teleperformance
11.2020 - 04.2021
- Assist customers with scheduling appointments for their Covid vaccines.
Social Media Outbound Sales Agent
Holiday Inn Club Vacations
04.2019 - 04.2020
- Contact Preferred Guests Who Inquired About A Vacation Package.Inventory Associate
Customer Service Advocate
Dialog Direct
07.2015 - 02.2016
- Inbound and outbound calls while assisting customers with road side assistance, I gathered information as far as where they were located and the nature of the problem then contacted the Towing Company.
Customer Service Associate/ Dispatcher
MasTec Advanced Technologies
05.2014 - 05.2015
- Answered Inbound calls and assisted customers with their cable accounts
- Made outbound calls as well to make insure quality service
- Warehouse associate.
Education
High school diploma -
A.Noble Peace Private School
Dallas, TX11.2013
Skills
- Customer Service
- Social Media
- Outbound Sales
- Adobe Creative Suite
- Email Marketing
- Google Analytics
- Cold Calling
- Outside Sales
- Search Engine Optimization (SEO)
- Social Media Management
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Excel
- Typing (10 years)
- Customer Support (10 years)
- Salesforce (1 year)
- Windows (8 years)
- Screen Printing (1 year)
- Media Arts & Design
- Live chat
- Upselling
- IOS
- Citrix
- Inside sales
- Communication skills
Certification
Forklift Certification
Timeline
Transaction Processing Associate
Conduent
09.2022 - Current
Client Operations Re
Teleperformance
11.2020 - 04.2021
Social Media Outbound Sales Agent
Holiday Inn Club Vacations
04.2019 - 04.2020
Customer Service Advocate
Dialog Direct
07.2015 - 02.2016
Customer Service Associate/ Dispatcher
MasTec Advanced Technologies
05.2014 - 05.2015
High school diploma -
A.Noble Peace Private School
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