Toniesha Austin
Hartsville,SC
Summary
Authorized to work in the US for any employer resolve customer complaints greet customers when entering and leaving establishments bag box or wrap food dealing with customers to ensure satisfaction Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
customer service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Processed debtor payments and updated accounts to reflect new balance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Handled customers in fast-paced setting in coordination with solid team of 5 customer service associates
Unit Secretary
WILSON SENIOR CARE
Hartsville, SC
04.2018 - Current
- Help nursing with admissions and discharges 2
- Taking phone calls 3
- Answer call lights 4
- Make doctor appointments and make sure have transport 5
- Putting charts together
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
- Transcribed doctors' medication orders, lab test requests and care plans
- Provided information for patient admissions and discharges to foster timely processing
Certified Nursing Assistant
MORRELL NURSING HOME
Hartsville, SC
01.2014 - Current
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home- healthcare and nursing-home settings
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
- Provided nursing assistance to residents in 120-bed long-term-care facility
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Ensured accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status
- Complied with HIPAA standards in all patient documentation and interactions.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Team Member/Cashier
Taco Bell
Hartsville, SC
02.2011 - 01.2021
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Operated register to process payments and collect cash payment for order totals.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Contributed to team success by completing jobs quickly and accurately
- Kept work areas clean, organized and safe to promote efficiency and team safety
Education
High school diploma -
Hartsville High School
05.2012
Skills
- Creative Problem Solving
- Responding to Difficult Customers
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Computer Proficiency
- Patient and Empathetic
- Call Volume and Quality Metrics
- Time Management
Timeline
Unit Secretary
WILSON SENIOR CARE
04.2018 - Current
Certified Nursing Assistant
MORRELL NURSING HOME
01.2014 - Current
Team Member/Cashier
Taco Bell
02.2011 - 01.2021
customer service
High school diploma -
Hartsville High School