Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toniesha Mangrum

Support Specialist
Anderson,IN

Summary

Ambitious professional looking to leverage 20+ years of customer service experience and exceptional communication skills in the durable medical equipment, healthcare, and insurance field. Proven ability to build lasting, long-term relationships, understand client and company needs, and find solutions designed to ensure results. Leadership/Competencies: Customer Focused High Integrity Change Agile Team Collaboration Strategic Thinker

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Monitor

Medical Services Company
2018.01 - Current
  • Monitor and improve process relative to quality, appropriateness, and timeliness of reimbursement information requirements of order processing activities
  • Support leadership by assisting with training of new employees
  • Ability to effectively communicate at all levels
  • Results-driven self-starter with high energy levels
  • Proven planning and organizational skills with ability to handle multiple priorities effectively
  • Work with patients and conflict management
  • Manages 63 insurances throughout the country
  • Subject matter expert on Indiana, Ohio, Michigan, and New York medical insurances
  • Monitored accuracy for all updated patient demographic and insurance information through insurance verification
  • Complete daily follow-up process on all assigned patient equipment to ensure prompt payment
  • Qualification of revenue by performing prior authorizations

Durable Medical Equipment Specialist

Ascension Health
Anderson , IN
2003.01 - 2018.06
  • Monitor and improve process relative to quality, appropriateness, and timeliness of reimbursement information requirements of order processing activities
  • · Excellent Investigation
  • · Detailed oriented, self-directed and works well with minimal supervision
  • · Effective interpersonal skills, with proven ability to work well under pressure
  • · Resolved errors by resubmitting corrected or unacknowledged claims, medical records, appeals and other documentation required for timely payments.
  • · Touched 350 claims per month
  • · Effective interpersonal skills, with proven ability to work well under pressure

Education

Associate of Science - Applied Science (Accounting

Indiana Business College
Anderson Indiana
1999.08 - 2001.09

Skills

Customer Focused

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Timeline

Monitor

Medical Services Company
2018.01 - Current

Durable Medical Equipment Specialist

Ascension Health
2003.01 - 2018.06

Associate of Science - Applied Science (Accounting

Indiana Business College
1999.08 - 2001.09
Toniesha MangrumSupport Specialist