Toniesha Mangrum
Support Specialist
Anderson,IN
Summary
Ambitious professional looking to leverage 20+ years of customer service experience and exceptional communication skills in the durable medical equipment, healthcare, and insurance field. Proven ability to build lasting, long-term relationships, understand client and company needs, and find solutions designed to ensure results. Leadership/Competencies: Customer Focused High Integrity Change Agile Team Collaboration Strategic Thinker
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Monitor
Medical Services Company
01.2018 - Current
- Monitor and improve process relative to quality, appropriateness, and timeliness of reimbursement information requirements of order processing activities
- Support leadership by assisting with training of new employees
- Ability to effectively communicate at all levels
- Results-driven self-starter with high energy levels
- Proven planning and organizational skills with ability to handle multiple priorities effectively
- Work with patients and conflict management
- Manages 63 insurances throughout the country
- Subject matter expert on Indiana, Ohio, Michigan, and New York medical insurances
- Monitored accuracy for all updated patient demographic and insurance information through insurance verification
- Complete daily follow-up process on all assigned patient equipment to ensure prompt payment
- Qualification of revenue by performing prior authorizations
Durable Medical Equipment Specialist
Ascension Health
Anderson, IN
01.2003 - 06.2018
- Monitor and improve process relative to quality, appropriateness, and timeliness of reimbursement information requirements of order processing activities
- · Excellent Investigation
- · Detailed oriented, self-directed and works well with minimal supervision
- · Effective interpersonal skills, with proven ability to work well under pressure
- · Resolved errors by resubmitting corrected or unacknowledged claims, medical records, appeals and other documentation required for timely payments.
- · Touched 350 claims per month
- · Effective interpersonal skills, with proven ability to work well under pressure
Education
Associate of Science - Applied Science (Accounting
Indiana Business College
Anderson Indiana 08.1999 - 09.2001
Skills
Customer Focused
undefinedTimeline
Monitor
Medical Services Company
01.2018 - Current
Durable Medical Equipment Specialist
Ascension Health
01.2003 - 06.2018
Associate of Science - Applied Science (Accounting
Indiana Business College
08.1999 - 09.2001
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