TONIFA NICHOLS ROSS
Long Pond,PA
Summary
Dedicated Medical Assistant student with hands-on training in clinical and administrative healthcare duties. Skilled in taking vital signs, patient care, medical terminology and maintaining accurate documentation. Known for strong communication, empathy and the ability to work effectively in fast-paced clinical environments.
Overview
10
10
years of professional experience
Work History
Phlebotomy Training
Joseph Mercy Hospital
01.2024 - 01.2024
- Covered fundamentals of Phlebotomy.
- Identified correct blood group of Patient by testing the different blood groups with reagents.
- Gained knowledge on proper use of tourniquet along with identifying & sanitizing the puncture site for venipuncture.
- Performed venipuncture techniques using the syringe method and the tubing system.
- Created smears from blood samples collect...
- Performed the capillary stick technique using the finger prick method.
Call Centre Agent
Guyana Telephone & Telegraph (GTT)
01.2018 - 01.2022
- GTT - provided great customer service to Guyanese customers for Landline, DSL, Blaze and MMG queries via inbound/outbound calls.
- Shared Services - provided great customer service to US & US Virgin Islands based customers for both Choice/Ntua Wireless and Viya Wireless/Internet for mobile and internet queries via inbound/outbound calls.
Accounts Clerk
Two Brothers Corp
01.2014 - 01.2018
- Performed accounting duties in recording and balancing daily sales figures for all accounts of company’s minimarts for Eccles, Veroenoegen, Parika and Land of Canaan locations.
- Approved purchase orders.
- Daily verification of stock in system to goods received/on hand.
- Posting of goods received.
Education
Medical Assistant -
Northampton Community College (NCC)
Mount Pocono, PA08-2025
Basic Life Support -
American Heart Association
08-2025
Phlebotomy Certification -
Alison Online University
11-2024
Bachelors of Foundation -
Amity University Dubai
03-2024
Basic Life Support -
Alison Online University
12-2024
Entrepreneurship -
School of The Nations
06-2023
Assisting in Homecare - undefined
The State University of New York
01.2023
Diploma in Micro-Computer Studies (Partial Completion) - undefined
Computer World
01.2022
Diploma in Computerized Accounting (Partial Completion) - undefined
Computer World
01.2022
High School Diploma -
Camille’s Academy Inc.
06-2013
Skills
- Strong interpersonal and communication skills
- Ability to liaise confidently with senior management & healthcare team members
- An excellent level of attention to detail
- Able to work on own initiative to tight deadlines & prioritize workload in a demanding team environment
- Accurately measure and record vital signs (blood pressure using manual cuff, pulse, respirations, temperature)
- Measure height and weight using medical scale and stadiometer
- Perform CPR and basic emergency response
- Ability to work within scope of practice, assisting with patient preparation for examinations and procedures
- Observe and report abnormal findings to the provider
- Ability to follow infection control, safety protocols & clear understanding HIPAA and patient confidentiality
- Knowledge of medical terminology
- Provide empathetic, compassionate patient care & active listening to address patient concerns
- Educate patients on procedures in clear, simple terms & maintain patient comfort and dignity
- Strong customer service and patient interaction skills
- Ability to answer and route phone calls professionally, schedule appointments and manage patient flow
- Ability to perform billing and basic financial tasks, maintain accurate patient records and documentation
- Professional demeanor in clinical settings
- Dependable, detail-oriented, and patient-focused
Timeline
Phlebotomy Training
Joseph Mercy Hospital
01.2024 - 01.2024
Call Centre Agent
Guyana Telephone & Telegraph (GTT)
01.2018 - 01.2022
Accounts Clerk
Two Brothers Corp
01.2014 - 01.2018
Assisting in Homecare - undefined
The State University of New York
Diploma in Micro-Computer Studies (Partial Completion) - undefined
Computer World
Diploma in Computerized Accounting (Partial Completion) - undefined
Computer World
Medical Assistant -
Northampton Community College (NCC)
Basic Life Support -
American Heart Association
Phlebotomy Certification -
Alison Online University
Bachelors of Foundation -
Amity University Dubai
Basic Life Support -
Alison Online University
Entrepreneurship -
School of The Nations
High School Diploma -
Camille’s Academy Inc.