Toni Hoffer
Daphne,AL
Summary
Proactive leader known for fostering teamwork and ensuring service excellence. Experienced in critical thinking and issue resolution, dedicated to enhancing patient outcomes and operational effectiveness.
Detail-oriented professional with a strong commitment to service excellence and effective communication. Proven ability to enhance patient care and operational efficiency through strategic issue analysis.
Dynamic team-oriented individual with expertise in promoting collaboration and service quality. Skilled in strategic decision-making and meticulous attention to detail, contributing to improved patient care and operational success.
Overview
18
18
years of professional experience
Work History
Personal Homecare Provider
Chuck Johnston (uncle)
Daphne, AL
09.2025 - 02.2026
- Cultivated a proactive approach to tasks, ensuring reliability and commitment to objectives.
- Showcased agility in learning and flexibility in responding to changing situations.
- Exhibited proficiency in verbal and written communication, enhancing team interactions and stakeholder engagement.
- Provided comprehensive support and guidance within a two-person team, ensuring effective collaboration.
- Cultivated strong relationships by demonstrating respect, friendliness, and a readiness to assist colleagues and clients.
- Reviewed and refined assignments to maintain high standards of precision and clarity.
- Employed critical thinking to dissect issues, assess alternatives, and execute strategic decision-making processes.
- Managed medication distribution schedules to maintain consistent patient care.
- Performed safe and efficient patient transfers through physical lifting techniques, enhancing overall patient experience and care continuity.
- Assessed dietary needs and coordinated meal plans to maintain patient nutrition effectively.
- Executed thorough bathing care for patients, enhancing personal hygiene and overall health.
- Executed thorough cleaning protocols in house and patient areas to enhance overall environment.
- Provided detailed daily reports to management, focusing on patient progress and changes.
- Supported patient-nurse engagement to ensure comprehensive healthcare experiences.
Assistant Manager
Whataburger Unit #1167
Daphne, AL
10.2023 - 09.2025
- Facilitated team collaboration in daily operations, prioritizing process optimization and adherence to high service quality benchmarks.
- Developed targeted training programs for new staff onboarding, emphasizing essential skill acquisition and consistency in operational procedures.
- Conducted analysis of inventory workflows, implementing improvements that strengthened accuracy in stock management.
- Designed and executed customer feedback initiatives aimed at driving service improvements and resolving issues effectively.
- Mentored junior staff members on best practices, promoting a culture of continuous improvement.
- Coordinated staff scheduling and resource distribution to ensure optimal productivity levels during peak operational hours.
- Implemented and upheld standards for cleanliness and safety in store to enhance overall customer satisfaction.
- Facilitated a supportive workplace culture through the development of strong relationships with staff.
- Conducted thorough reviews of cash intake and deposit records, improving accuracy and decreasing discrepancies.
- Supervised daily cash reconciliation activities, focusing on accuracy in financial reporting and minimizing potential discrepancies.
- Facilitated improved customer experiences by efficiently managing and resolving complaints.
- Assisted customers in identifying needs while ensuring up-to-date knowledge of market preferences and trends.
- Analyzed inventory data through routine counts to identify discrepancies and optimize stock management strategies.
- Fostered long-term client relationships by consistently providing superior customer support.
- Streamlined recruitment and onboarding procedures to enhance workforce readiness and maintain adequate staffing levels.
- Engaged with management team to identify opportunities and develop actionable strategies for sustainable business improvement.
- Facilitated a collaborative environment by promoting teamwork and cooperation on various project initiatives.
- Analyzed market trends to create and optimize merchandising strategies and targeted promotions, resulting in increased sales.
- Cultivated team spirit by actively recognizing high performance and celebrating collective accomplishments.
- Assessed employee performance through structured evaluations, providing actionable feedback to support individual growth initiatives.
- Monitored and assessed equipment and operational practices through regular inspections to maintain adherence to safety regulations.
- Contributed to budget formulation by aligning expenditures with strategic financial targets.
- Organized and led weekly team meetings to assess progress towards objectives and promote ongoing development initiatives.
Assistant Manager, General Manager
GPS Hospitality
Loxley, AL
01.2020 - 09.2023
- Managed team performance in daily operations, focusing on improving service delivery and fostering customer satisfaction.
- Developed targeted training modules for staff, focusing on improving onboarding practices and increasing overall employee retention rates.
- Refined inventory control procedures, resulting in reduced waste and improved stock level accuracy.
- Optimized scheduling processes through implementation of a new system, resulting in improved efficiency and lower labor costs.
- Interpreted sales data to guide menu modifications and strategic promotional planning for revenue growth.
- Directed daily operational activities to maintain high performance quality and meet service benchmarks.
- Implemented and upheld standards for cleanliness, safety, and organization within store to create a welcoming atmosphere for customers.
- Conducted thorough reviews of cash intake and deposit records, improving accuracy and decreasing discrepancies in financial reporting.
- Executed daily cash reconciliation tasks, focusing on accuracy in financial reporting and the minimization of discrepancies.
- Streamlined complaint resolution processes to effectively address customer concerns and elevate satisfaction levels.
- Performed systematic inventory counts to validate stock accuracy, rectify discrepancies, and project future inventory needs.
- Developed junior staff capabilities by offering constructive feedback and fostering skill enhancement in assigned roles.
- Streamlined recruitment and onboarding procedures to enhance workforce readiness and maintain adequate staffing levels.
- Facilitated a collaborative environment by promoting teamwork and cooperation on various project initiatives.
- Administered disciplinary actions in alignment with company policies, fostering a culture of fairness and respect.
- Analyzed peak shopping patterns and coordinated staff shifts to maximize coverage and control labor costs effectively.
- Cultivated team spirit by implementing recognition programs for high performers and organizing celebrations for collective accomplishments.
- Facilitated targeted training sessions focused on increasing product knowledge and refining customer service capabilities among staff members.
- Supervised operational tasks focused on maintaining an orderly and clean store environment.
- Streamlined inventory processes to effectively balance stock levels while decreasing costs related to excess product storage.
Assistant Manager
Home Town Folks.inc
Ooltewah, TN
02.2011 - 10.2019
- Achieved high customer satisfaction by accurately processing orders and preparing meals. Streamlined payment collection to improve operational efficiency.
- Streamlined order management by effectively juggling multiple requests at once, ensuring timely delivery and adherence to quality standards.
- Demonstrated adaptability by working harmoniously with team members and integrating guidance from leadership.
- Streamlined checkout processes to provide exceptional service and foster customer loyalty at the register.
- Implemented systematic cleaning protocols and maintenance routines to enhance overall restaurant cleanliness and presentation.
- Ensured customer satisfaction by welcoming patrons and maintaining rigorous quality benchmarks in service delivery.
- Managed customer service operations in high-pressure environment, ensuring every patron received a positive experience.
- Oversaw daily kitchen equipment operations, consistently upholding safety protocols and cleanliness guidelines.
- Executed food preparation tasks while upholding quality and aesthetic presentation of menu items consistently.
- Engaged with team members to maintain timely service and enhance operational flow during peak hours.
- Monitored inventory status and executed restocking procedures while promptly notifying management of any supply shortages.
- Monitored and maintained adherence to food safety guidelines, effectively reducing waste and mitigating cross-contamination risks.
- Developed and implemented training programs for new crew members, focusing on operational protocols and customer service excellence.
- Collaborated with team members during staff meetings, contributing valuable suggestions for process optimization.
- Executed tasks at front counter and drive-thru, maintaining high standards of service and operational efficiency.
- Engaged with team members to effectively manage and complete customer orders.
- Regularly sanitized equipment and utensils in food preparation area to uphold hygiene protocols.
- Managed customer interactions by effectively resolving concerns and issues to enhance overall service quality.
- Enhanced team dynamics and morale by promoting open communication and collaborative efforts among staff members.
- Oversaw cleanliness and ambiance of dining area, fostering a positive environment for patrons.
- Delivered detailed instruction on procedures, customer service, and sales techniques to newly onboarded team members.
- Engaged with fellow crew members to streamline shift changes, promoting uninterrupted service delivery.
- Studied product features and benefits to enhance customer interactions and facilitate informed purchasing decisions.
- Engaged with guests to identify and address needs, fostering an optimal onboard environment.
Logistics Assistant
CFS North America
Frisco, TX
03.2008 - 09.2010
- Utilized inventory management systems to monitor and manage shipment processing and tracking activities.
- Oversaw daily logistics activities, ensuring efficient communication and coordination with suppliers and vendors.
- Organized and maintained accurate records for all incoming and outgoing shipments to enhance operational efficiency.
- Analyzed stock levels and records through detailed inventory audits to ensure operational accuracy.
Education
High School Diploma -
Frisco High School
Frisco, TXSkills
- Supportive communication style
- Team-oriented approach
- Service excellence
- Strategic issue analysis
- Meticulous attention to detail
- Responsive to new challenges
- Consistent and responsible
- Skilled in prioritizing concurrent responsibilities
- Logical evaluation
- Proficient in organization techniques
- Maintains focus during challenging circumstances
- Attentive listening
- Informed decision-making
- Troubleshooting skills
- Strong oral communication skills
Timeline
Personal Homecare Provider
Chuck Johnston (uncle)
09.2025 - 02.2026
Assistant Manager
Whataburger Unit #1167
10.2023 - 09.2025
Assistant Manager, General Manager
GPS Hospitality
01.2020 - 09.2023
Assistant Manager
Home Town Folks.inc
02.2011 - 10.2019
Logistics Assistant
CFS North America
03.2008 - 09.2010
High School Diploma -
Frisco High School