Tonika T. Joyner
Tampa,Florida
Summary
I’m Enthusiastic individual with over 8 years’ experience in customer service and possess the ability to utilize team-building skills to share knowledge with colleagues in order to improve the work environment.
Overview
25
25
years of professional experience
Work History
Team Member
03.2015 - Current
- Ensure compliance with company standards to promote fast and accurate customer service
- Perform cashier duties and handle point of sale systems
- Carry out essential tasks such as runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, and drinks
- Excel regularly in mystery shopper reviews
Sandwiches Artist/ Cashier
09.2012 - 10.2013
- Greeted and assisted customers with orders
- Operated cash registers
- Up sell all items
- Cleaned lobby & restroom area
- Stocked shelves and prepared vegetables and meats daily
Cashier
Little Creaser
06.2010 - 08.2012
- Reconciled money in cash drawers at the beginning of shifts to ensure amounts are correct and adequate change is available
- Greeted customers entering establishments
- Maintained clean and orderly checkout areas
- Resolved customer complaints
- Computed and record totals of transactions
Cashier
Wendy's Company
02.2000 - 07.2001
- Greeted customers entering establishments
- Maintained clean and orderly checkout areas; Keep periodic balance sheets of amounts and numbers of transactions
- Resolved customer complaints, sort, count, and wrap currency and coins
- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Keep periodic balance sheets of amounts and numbers of transactions
Teacher Assistant
Sunshine Learning Center
05.1998 - 04.1999
- Cared for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped
- Sanitized toys and play equipment; observed and monitored children's play activities
- Identified signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Disciplined children and recommend or initiated other measures to control behavior, such as caring for own clothing and picking up toys and books
- Instructed children in health and personal habits, such as eating, resting, and toilet habits
Education
Erwin Technical Center Cosmetology
09.2009
Travel & Tourism, Office Business Technology
New Orleans Job Corp
08.2003
Diploma -
Robinson High School
05.2002
Skills
- Cleaning
- Cash Handling
- Customer Service
- Sales Expertise
- Chemical Handling
- Computer Skills
- Organizing Work Stations
- Following Instructions
- Problem-Solving
- Teamwork and Collaboration
Timeline
Team Member
03.2015 - Current
Sandwiches Artist/ Cashier
09.2012 - 10.2013
Cashier
Little Creaser
06.2010 - 08.2012
Cashier
Wendy's Company
02.2000 - 07.2001
Teacher Assistant
Sunshine Learning Center
05.1998 - 04.1999
Erwin Technical Center Cosmetology
Travel & Tourism, Office Business Technology
New Orleans Job Corp
Diploma -
Robinson High School
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