Summary
Work History
Education
Skills
Timeline
Intern
TONI L. SMOOT

TONI L. SMOOT

Summary

Organized and dedicated Administrative Assistant, Store Manager and sales with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Inside Sales and Administration Assistant

Wholesale. Tire Inc.
08.2022 - 07.2023

Reconciliation of end of day paper work, checked in drivers cash, checks and charge accounts and check that they all were paid. Word and Excel documents as need. Assisted with new dealerships in a four state area, called and asked if they would check us on system, etc. Completed sales calls to AM and PM regular customers and inbound sales calls.

Inside Sales and Administration Assistant

Tire World Wholesale ~now Radial Tire Dist.
06.2022 - 03.2023

Call center environment, answered phones, sold and upsell of tires, process orders, web and Car Dealership orders. Completed tire orders when needed and data entry. Six and half years of filling Parts Trader Program for Auto Body Shop. Processed cash, checks and credit cards. Assisted customer's and collected all documents needed to open an account, scan and sent to home office.

Education

High School Diploma -

Frederick High School
Frederick, MD

Skills

  • Supply Replenishment, Business Correspondence Emails and Workflow Coordination
  • Retail Management Experience

  • Provided and trained employee's superior customer service skills: greeting, assisting, assessment customer needs, how to upsell, responding to customer issues and resolving complaints
  • Received merchandise shipments, stocking of sales floor and stockroom
  • Supervised employees, sales, inventory taking, and daily cash/charge reconciliation
  • Assured compliance of company policies and procedures were followed/enforced
  • Twenty-five years in management, thirteen years as store manager for two companies
  • variables deemed necessary
  • Conducted training programs, monthly store meetings and individual training for employees
  • Automotive and Equipment Experience
  • Seventeen years writing work orders and dispatching work to shop or field technicians
  • Advised customers on nature of repairs needed Provided estimates for labor and parts
  • Dispatched road/field, tow calls and tractor-trailers Maintained DOT logs and OSHA Reg
  • Coordinated rentals of equipment and lift trucks Data entry and customer's invoicing
  • Four years as service manager, three years as assistant service manager and one year as shop foreman Trained employees in this field also as needed
  • Management and Supervisory Abilities

  • Twenty-seven years customer service experience Twenty-five years of responsibility for advised profitability and efficient operations of stores, sales floors, departments and shops
  • Percentage of increase/decrease weekly, monthly, and other calculations as needed
  • Supervised four to twenty-five employees
  • Human Resource

  • Thirteen years responsible for the hiring, aptitude testing, counseling and disciplinary action Scheduling and adjustment when sales, holidays and other

Timeline

Inside Sales and Administration Assistant

Wholesale. Tire Inc.
08.2022 - 07.2023

Inside Sales and Administration Assistant

Tire World Wholesale ~now Radial Tire Dist.
06.2022 - 03.2023

High School Diploma -

Frederick High School
TONI L. SMOOT