Tonique White
Washington,USA
Summary
Highly experienced Administrator offering the best customer service in a busy environment while meeting high expectations of residents, guest and management. Dependable with a strong work ethic and high-level performance. Strong organizational skills and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
HallKeen Management, Inc.
Camp Springs, MD
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted property manager in overseeing a portfolio of residential and commercial properties
- Responded promptly to tenant inquiries, addressing concerns and resolving issues in a professional manner
- Coordinated move-in and move-out processes, including conducting thorough inspections, documenting damages, and processing security deposit refunds
- Maintained accurate records of lease agreements, rent payments, maintenance requests, and other tenant-related documentation
- Collaborated with vendors and contractors to schedule repairs, renovations, and routine maintenance tasks for properties
- Developed strong relationships with residents through effective communication skills resulting in an increase in resident satisfaction surveys
- Supported property manager during eviction proceedings by preparing necessary legal documents resulting in an reduction of delinquent accounts
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
William C. Smith & Company
Washington, DC
02.2020 - 03.2023
- Greeted all Residents and guests
- Took phone calls, took messages and directed visitors
- Returned calls to residents
- Resolved guest issues
- Organized and processed mail
- Monitored and updated residents records
- Made copies and scanned documents
- Maintained office records
- Maintenance request
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Front Desk Agent
The Willard Intercontinental
Washington, DC
02.2017 - 11.2020
- Took phone calls, took messages and directed visitors
- Checked in/out guests
- Resolved guest issues
- Scheduled reservations and bookings
- Handled cash and deliveries
- Maintained cleanliness and organization of overnight facility areas.
- Monitored security systems to ensure guest safety and property protection.
- Assisted guests with check-in and check-out processes during overnight shifts.
Concierge
JBG SMITH
Arlington, VA
03.2015 - 01.2017
- Greeted all Residents and guests
- Took phone calls, took messages and directed visitors
- Returned calls to residents
- Resolved guest issues
- Organized and processed mail
- Monitored and updated residents records
- Made copies and scanned documents
- Maintained office records
Education
High school diploma -
Anacostia Shs
Washington, DC06.2013
Certification
• Driver's License
• First Aid Certification
• CPR Certification
Timeline
Administrative Assistant
HallKeen Management, Inc.
04.2023 - Current
Administrative Assistant
William C. Smith & Company
02.2020 - 03.2023
Front Desk Agent
The Willard Intercontinental
02.2017 - 11.2020
Concierge
JBG SMITH
03.2015 - 01.2017
High school diploma -
Anacostia Shs