Tonisha Turner
Lancaster,Texas
Summary
Detail-oriented customer service professional with over 2 years of experience in resolving customer concerns and promoting positive experiences. Seeking a remote customer service position to leverage strong communication skills and proficiency in CRM software, ensuring efficient service delivery and customer satisfaction from a home-based environment.
Overview
2
2
years of professional experience
Work History
Sale Support Agent
Health IQ
Remote
08.2022 - 12.2023
- Streamlined sales processes for increased efficiency and improved team performance
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client''s needs.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
Claim Support Specialist
McKesson
Remote
03.2024 - Current
- Handled escalated issues from clients regarding their claims process, working collaboratively with relevant parties to resolve concerns quickly.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Conducted thorough research on claimant backgrounds, validating information accuracy before proceeding with case evaluations.
- Improved claims processing efficiency by streamlining documentation and data entry procedures.
- Provided comprehensive administrative support to the Claims Department, ensuring efficient daily operations and smooth case handling.
Education
Diploma -
South Delta High School
Rolling Fork, MS05.2013
Skills
- CRM software expertise
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Microsoft Outlook
References
References available upon request.
Timeline
Claim Support Specialist
McKesson
03.2024 - Current
Sale Support Agent
Health IQ
08.2022 - 12.2023
Diploma -
South Delta High School