Summary
Overview
Work History
Education
Skills
Timeline
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Tonita FORD

McDonough,GA

Summary

Seasoned professional with a proven track record in leadership and operational excellence. Expert in inventory management and planning, coupled with exceptional mentoring abilities, ensures peak team performance and efficiency. Demonstrates a unique blend of customer service prowess and adept multitasking, while driving significant improvements in productivity and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Warehouse Lead

Geodis Logistics
08.2017 - 01.2024
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Followed verbal and written instructions to properly move and ship products.
  • Assisted with inbound clerk and receiving.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.

Customer Service Representative

ADT Security
12.2015 - 02.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

General Manager

McDonald's Restaurant
04.2012 - 09.2015
  • Managed budget implementations, employee reviews, training, schedules, and inventory.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

X-Ray Technician/Medical Assistant

Physicians Medical Center
02.2011 - 03.2012
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Managed admissions forms, patient instructions and consent documentation.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

Associate of Science - Xray Technician/Medical Assistant

Heritage Institute
Jacksonville, FL
05.2011

No Degree - First Responder/Emt

Florida Community College of Jacksonville
Jacksonville, FL
05.2007

Skills

  • Supervisory Experience
  • Labor scheduling
  • Data Entry
  • Time Management
  • Customer Service
  • Mentoring and training
  • Data Processing
  • Order Fulfillment
  • Inventory Management and Planning
  • Microsoft PowerPoint
  • 50WPM/Proficient in 10 key
  • Multitasking Abilities

Timeline

Warehouse Lead

Geodis Logistics
08.2017 - 01.2024

Customer Service Representative

ADT Security
12.2015 - 02.2017

General Manager

McDonald's Restaurant
04.2012 - 09.2015

X-Ray Technician/Medical Assistant

Physicians Medical Center
02.2011 - 03.2012

Associate of Science - Xray Technician/Medical Assistant

Heritage Institute

No Degree - First Responder/Emt

Florida Community College of Jacksonville

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Tonita FORD