Tonita Gadsden
McDonough,GA
Summary
Knowledgeable and dedicated individual seeking an opportunity to utilize my 10+ years of customer service and management skills. Recognized for strong communication skills and quality of work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ADT Security
Jacksonville, FL
12.2015 - 05.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Verified accuracy and completeness of data entry into the database system.
Store Manager
McDonalds
Stockbridge, GA
05.2012 - 09.2015
- Oversee daily operations of multiple McDonalds locations
- Created and managed budgets, staffing, and analyzed financial records and improved overall efficiency within the franchise
- Hire, coach, and develop store managers and shift leaders
- Evaluate staff and team performance, ensuring quality consistency across the franchise region, maximizing sales and profitability.
Warehouse Supervisor
Geodis
McDonough, GA
- Overseeing the general operations of the warehouse floor and staff performance
- Maintaining records of inventory as well as assuring all quotas are met
- Training new employees as well as assuring proper workplace safety measures
- Received and processed incoming stock and materials as well as making sure the work produced and received is of quality.
X-Ray Technician
Jacksonville Memorial Hospital
Jacksonville, FL
- Processed digital images using specialized computer software programs.
- Maintained accurate records of all images taken.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Associate of Science -
Heritage Institute
Jacksonville, FL01.2008
EMT -
Florida Community College of Jacksonville
Jacksonville, FL01.2006
Skills
- Microsoft Excel
- Record Keeping
- Communication
- Time Management
- Document processing
- Certified in 10-key
- Data Processing
- Microsoft Outlook
- Expense Tracking
- Performance Management
- Team Leadership
Certification
- EMT
- X-Ray technician
- Medical Assistant
- EKG
Timeline
Customer Service Representative
ADT Security
12.2015 - 05.2017
Store Manager
McDonalds
05.2012 - 09.2015
Warehouse Supervisor
Geodis
X-Ray Technician
Jacksonville Memorial Hospital
Associate of Science -
Heritage Institute
EMT -
Florida Community College of Jacksonville
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