Tonita Poston
Worcester,MA
Summary
Dynamic professional with extensive experience at Trial Courts, excelling in case management and relationship building. Proven ability to investigate and resolve issues while maintaining accurate records. Strong leadership and critical thinking skills foster positive outcomes for clients and teams alike. Committed to delivering exceptional service and support in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Caregiver
Amada Senior Care
Westborough, Massachusetts
12.2025 - Current
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Improved patient outlook and daily living through compassionate care.
Assistant Coordinator (ELMO)
Trial Courts
Clinton, MA
05.2019 - Current
- Reviewed minor violations and responded to equipment failures or false positive readings.
- Built working relationships with local probation departments and outside agencies.
- Kept accurate records and updated probation schedules within established guidelines.
- Handled phone calls with customer service, monitored dual screens, prepared warrants, filed records, and followed up with victims when needed.
In home therapist
Sevita
Leominster, MA
07.2024 - 01.2025
- Provided in-home therapy sessions to support family well-being.
- Completed person-centered assessments and assisted families throughout sessions.
- Built positive working relationships with families and outside resources.
- Created tailored services and treatment plans based on strengths and needs.
- Maintained accurate records while protecting confidentiality.
- Provided resources and completed follow-up support for ongoing needs.
- Developed aftercare plans for each individual or family served.
Supervisor
Department of Youth Services
Worcester, MA
10.2016 - 05.2019
- Supported up to six youth workers in maintaining productive environment.
- Handled operational duties during shift administrator absence.
- Trained staff on emergency response to protect safety and security.
- Guided youth through emotional and behavioral challenges.
- Modeled positive behavior and reinforced good practices.
- Built monthly calendars to promote team building and positive reinforcement among youth.
- Researched and presented benefits of sensory rooms for youth in detention centers.
Education
Master of Science - Criminal Justice
Fitchburg State University
Fitchburg, MABachelor of Science Degree - Criminal Justice
Fitchburg State University
Fitchburg, MassachusettsAssociates of Science Degree - General Allied Health Major
Mount Wachusett Community College
Gardner, MAMaster of Science Degree - Social Work
Springfield College
Springfield, MAMaster of Business Administration - Human Resources
Fitchburg State University
Fitchburg, MASkills
- Time management and organization
- Multi-tasking abilities
- Case management expertise
- Critical thinking
- De-escalation techniques
- Leadership qualities
- Relationship building
- Investigative skills
- Customer service excellence
- Written and verbal communication
Accomplishments
- •Alpha Phi Sigma (Criminal Justice Honor Society)
• Enthusiasm Award (DYS)
• Commissioner’s Award (DYS)
• Phi Alpha National Honor Society
• National Engaged Leader Award
• National Society of Leadership and Success
• Dean’s list at Springfield College GPA (4.0)
Training
- Supervisor Academy Department of Youth Services, 01/01/17 - 12/31/17, Training in Supervision, Human Resource skills, and learning about HR policies and procedures, Interpersonal skills
- Massp Training (Aspiring Supervisor Track) Department of Youth Services, 01/01/17 - 12/31/18, Adaptability, Interpersonal skills, Result-Oriented Performance, Written Communication, Visual/Oral Communication
References
- Cynthia Gonzalez (ELMO) (978) 365-2970 (ext. 5043)
- Channel Baez (617) 778-4028
- Georgia Grammatikakis (774) 804-2922
Committees
- Elmo Events Committee ( Massachusetts Trial Courts)
- Neurodivergence Awareness Committee ( Massachusetts Trial Courts)
- Blue card Ambassador (Massachusetts Trial Courts)
Timeline
Caregiver
Amada Senior Care
12.2025 - Current
In home therapist
Sevita
07.2024 - 01.2025
Assistant Coordinator (ELMO)
Trial Courts
05.2019 - Current
Supervisor
Department of Youth Services
10.2016 - 05.2019
Master of Science - Criminal Justice
Fitchburg State University
Bachelor of Science Degree - Criminal Justice
Fitchburg State University
Associates of Science Degree - General Allied Health Major
Mount Wachusett Community College
Master of Science Degree - Social Work
Springfield College
Master of Business Administration - Human Resources
Fitchburg State University