Toniyah Ballard
Grand Prairie
Summary
Proven security expert from GardaWorld Security , and AlliedUniversal, adept in CCTV monitoring and emergency response, showcases exceptional critical thinking and relationship-building skills. Achieved significant reduction in security breaches, excelling in fast-paced environments and fostering strong interdepartmental collaborations. Demonstrates unparalleled dependability and attention to detail, ensuring comprehensive facility safety. Passionate about patient care, emergency response, and gaining hands-on experience in the medical field. Equipped with excellent communication skills, adaptability, and a keen attention to detail. Currently preparing to advance in the healthcare industry through nursing education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Security Guard
GardaWorld Security
12.2024 - Current
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the organization.
Licensed Security Guard
Allied Universal Security Services
03.2024 - 09.2024
- Protected sensitive information from unauthorized access by meticulously managing key distribution systems for secure areas throughout the facility.
- Assisted law enforcement agencies during investigations by providing detailed information on incidents that occurred on-site, ensuring accurate reporting of facts.
- Ensured compliance with company policies by thoroughly documenting all incidents, accidents, and other noteworthy events in daily logs.
- Assisted in emergency situations, providing immediate response and coordination with first responders.
- Maintain a secure environment by monitoring and protecting the facility.
- Regularly train in emergency response procedures, including carrying and utilizing an AED for medical emergencies.
- Enhance CPR proficiency and response time through daily AED practice and emergency simulations.
Package Handler
United Parcel Service, UPS
09.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Guest Service Associate
Six Flags Over Texas
11.2020 - 10.2021
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Education
No Degree - Biology
Tarrant County College
Fort Worth, TX05-2026
High School Diploma -
Lamar High School
Arlington, TX05-2023
Skills
- Emergency Response & First Aid
- Verbal Communication & Active Listening
- Hands-On Patient Care & Adaptability
- Critical Thinking & Problem Solving
- Memory Care & Empathy
- Dependability & Attention to Detail
- Customer Service & Relationship Building
- POS System & Cash Handling
- CCTV monitoring
Certification
- BLS (Basic Life Support) Certified
- CPR/AED & First Aid Certified (American Safety & Health Institute)
- Licensed Security Guard (Whelan Security CO.)
Timeline
Licensed Security Guard
GardaWorld Security
12.2024 - Current
Licensed Security Guard
Allied Universal Security Services
03.2024 - 09.2024
Package Handler
United Parcel Service, UPS
09.2023 - 12.2023
Guest Service Associate
Six Flags Over Texas
11.2020 - 10.2021
No Degree - Biology
Tarrant County College
High School Diploma -
Lamar High School
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