Toniyah Harris
Princeton Recreation Department
5
years of professional experience
Customer Service and Administrative Specialist with experience in medical records management, high-volume front-desk operations, and campus logistics. Current Princeton University employee skilled in NextGen EHR, multi-line phone systems, and processing 500–800+ daily patient records. Combines team leadership, service recovery, and health equity training to deliver exceptional client support
Work History
Business Office Clerk
7 Months- Digitize and index 500–800+ doctor tickets and patient encounter records daily using NextGen EHR.
- Audit, file, and manage medical records in strict compliance with federal HIPAA privacy regulations.
- Support revenue cycle workflows by processing paperless document queues for insurance billing verification.
- Apply DEI and Health Equity training to deliver inclusive, culturally competent administrative support.
Visitor Experience Representative
8 Months- Assist 80–120+ students, faculty, and visitors daily by providing exhibit recommendations and relaying museum rules.
- Manage multi-line phone calls and utilize Service Point to book campus drive-on access for guests.
- Coordinate group logistics for 2–3 daily guided tours, including audio equipment distribution and crowd flow.
- Collaborate with internal museum teams, curators, and coordinators to support special events.
Customer Service Representative Team Lead
5 Years 3 Months- Serve as Team Lead and Manager-on-Duty, supervising 5 front-desk staff members during peak shifts.
- Process cash/card transactions and perform end-of-day register balancing for 500+ patrons per shift.
- Resolve customer account disputes and handle high-volume inbound phone calls using service recovery principles.
- Maintain emergency response readiness to enforce facility safety protocols and respond to incidents promptly.
Education
Bachelor of Arts - Psychology
- Relevant Coursework: Abnormal Psychology, Introductory Sociology, Developmental Psychology
- Study Abroad: Paris, France
Skills
Medical record management
Insurance verification
Data entry proficiency
Filing systems
Scheduling appointments
Visitor management
Financial reconciliation
Timeline
Business Office Clerk
Princeton Medical Group
01.2026 - CurrentRead More
Visitor Experience Representative
Princeton University
12.2025 - CurrentRead More
Customer Service Representative Team Lead
Princeton Recreation Department
05.2021 - CurrentRead More
Rider University
Bachelor of Arts from Psychology
Read More