Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonja Dixon

Sicklerville,NJ

Summary

Experienced loan processor with in- depth understanding of Loan, Mortgage Servicing, and Title Processing. Strengths in working in a fast-paced environment, combined with time management, and organizational skills, while overseeing a maximum staff of ? employees. Detail-orientated, deadline driven, self-directed, combined with ability to identify and quantify operational risk in various functions. Stayed current on regulatory directives and changes. Valid New Jersey driver’s license. Valid Licensed Notary Public, NJ Proven professional with broad relevant experience and skills that foster a relationship with customers, while focusing on quality assurance. Skilled in the ability to maintain an open channel of communication with internal and external customers, and staff. Maintained the highest level of integrity and professionalism in completing all responsibilities and duties. Computer knowledge of Microsoft Office, Encompass, and computer programs used within offices. Reviewed records for completeness, accuracy, and compliance with regulations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Consumer Loan Processer III

TD BANK
Mt. Laurel, NJ
05.2012 - 10.2023
  • Reviewed loan applications, credit reports and related documents to determine eligibility for consumer loans.
  • Performed data entry tasks associated with processing consumer loans.
  • Resolved customer inquiries regarding their loan accounts in a timely manner.
  • Verified customer identity and collected required documentation prior to approving loan application.
  • Provided excellent customer service while resolving any issues that arose during the course of processing a loan.
  • Provided guidance and assistance to less experienced team members when needed.
  • Managed conditions sent from underwriting departments.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.

Level 1 Auditor

PHH US MORTGAGE CORPORATION
Mt. Laurel, NJ
02.2010 - 03.2012
  • Reviewed compliance documents that included TIL, Respa, and Predatory Lending
  • Maintained audit logs and prepared weekly, monthly, and quarterly reports to management
  • Supported continuous process improvement by identifying needs and opportunities, championed common audit process approaches and recommended process changes to maintain the highest quality of standards
  • Provided data entry into database and maintained accurate records, updating as needed.

Mortgage Loan Officer

Lend Select Mortgage Company
Marlton, NJ
05.2006 - 03.2009
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.

Title Processor

Trinity Insurance Abstract and Title Agency
Pennsauken, NJ
04.2002 - 07.2005
  • Reviewed title search reports to ensure accuracy and completeness of information.
  • Processed title documents such as deeds, mortgages, and liens in accordance with state laws.
  • Verified accuracy of legal descriptions, tax parcel numbers, and other relevant data on documents.
  • Coordinated with lenders, buyers, sellers, attorneys, and surveyors throughout the entire transaction process.
  • Reviewed and verified accuracy of all documents related to settlements.

Education

High School Diploma -

Camden High School
Camden, New Jersey
06-1991

Skills

  • Conflict resolution techniques
  • Strong analytical skills
  • Loan processing expertise
  • Regulatory compliance understanding
  • File Management
  • Title Research
  • Application Review
  • Interpersonal Communication

Certification

  • Notary Public

Timeline

Consumer Loan Processer III

TD BANK
05.2012 - 10.2023

Level 1 Auditor

PHH US MORTGAGE CORPORATION
02.2010 - 03.2012

Mortgage Loan Officer

Lend Select Mortgage Company
05.2006 - 03.2009

Title Processor

Trinity Insurance Abstract and Title Agency
04.2002 - 07.2005

High School Diploma -

Camden High School
Tonja Dixon