Tonja Smith
Philadelphia
Summary
Reliable Room Attendant with experience in maintaining cleanliness, ensuring guest satisfaction, and adhering to company standards. Strengths include time management and high quality service delivery under pressure. Notable for positive impact on guest experiences through prompt issue resolution and exemplary customer service skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Room Attendant
IHG
Philadelphia
03.2024 - 01.2026
- Reported lost and found items promptly.
- Delivered a consistent 5-star cleanliness rating.
- Provided extra towels and pillows.
- Offered assistance to guests beyond basic housekeeping services.
- Trained new room attendants on cleaning protocols.
- Maintained compliance with brand standards.
- Responded to emergency cleaning requests.
- Cleaned and refreshed bathroom facilities.
- Managed room setups for personalized experiences.
- Reported needs to management.
- Documented room status
- Ensured compliance with health and safety regulations in all cleaning activities.
Concierge Agent
Planned Community Management
Philadelphia
05.2023 - 02.2024
- Developed relationships with residents to foster a welcoming community environment.
- Performed administrative duties such as filing paperwork and responding to emails.
- Maintained an organized system for tracking lost and found items.
- Participated in team meetings and training sessions on a regular basis.
- Greeted guests upon arrival, offering assistance with luggage and transportation.
- Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
- Developed strong relationships with external vendors to provide exceptional service experiences for guests.
- Coordinated special requests such as flowers, champagne, babysitting services.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
EVS Technician
Crothall healthcare
King of Prussia
07.2022 - 03.2023
- Managed cleaning for long-term care facilities.
- Reviewed and streamlined cleaning protocols.
- Achieved patient satisfaction goals.
- Enhanced linen handling process.
- Sanitized all HVAC systems within [Timeframe].
- Restocked cleaning supply rooms.
- Ensured accurate labeling of hazardous chemicals.
- Reported facility repair issues.
- Addressed concerns promptly.
- Collaborated with nursing staff.
- Reduced airborne contaminants significantly.
- Strictly adhered to cleaning schedules.
Room Attendant
HHA Healthcare
Philadelphia
01.2021 - 05.2022
- Changed bed linens , emptied trash , high dust low dust vacuumed mopping sweeping polished fixtures cleaned windows
- Reported lost and found items promptly.
- Guided guests to dining options.
- Delivered a consistent 5-star cleanliness rating.
- Provided extra towels and pillows.
- Replenished supplies such as toiletries, linens, and towels daily.
- Inspected rooms for maintenance issues and reported them promptly.
- Followed safety and sanitation protocols during cleaning processes.
Education
High School Diploma -
University city high school
PA, USA 09.2000 - 01.2003
Skills
- Strong focus on health and safety protocols
- Proactively inspected and replaced linens
- Proficient in hospitality software
- Guest satisfaction
- Restocking supplies
- Team Collaboration
- New Employee Training
- Attention to Detail
- Customer service
- Front desk support
- Polite telephone etiquette
- Multitasking and organization
- Concierge software proficiency
- Accurate record keeping
- Guest services
Timeline
Room Attendant
IHG
03.2024 - 01.2026
Concierge Agent
Planned Community Management
05.2023 - 02.2024
EVS Technician
Crothall healthcare
07.2022 - 03.2023
Room Attendant
HHA Healthcare
01.2021 - 05.2022
High School Diploma -
University city high school
09.2000 - 01.2003