Tonja Stephens
Green Mountain,NC
Summary
Dynamic paralegal and legal assistant with a proven track record of enhancing client satisfaction and loyalty, particularly during tenure at Dale W. Hensley, Attorney at Law. Expertise in meticulous record-keeping and efficient schedule management underscores a strong commitment to detail and exceptional customer relations. Successfully drove substantial growth in the client base through strategic marketing initiatives and dedication to superior service, demonstrating readiness to thrive in fast-paced legal environments. Seasoned collaborator with strong analytical, communication, and task prioritization skills, committed to continuous learning and contributing to team success.
Overview
28
28
years of professional experience
Work History
Legal Assistant
Dale W. Hensley, Attorney at Law
08.2024 - Current
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Caulk Technician
Altec Industries
05.2024 - 08.2024
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Nail Technician
Self-employeed/Booth Rental
07.2012 - 05.2024
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Grew repeat client base through effective marketing and customer service.
Paralegal
Brown Pruitt Peterson and Wambsganss
05.2011 - 07.2012
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Nail Technician
Self/booth Rental
01.1998 - 05.2011
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Grew repeat client base through effective marketing and customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
Associate Degree - Paralegal Studies
Everest College
Fort Worth, TXCertification - Cosmetology
Del Mar College
Corpus Christi, TXSkills
- Detail-oriented
- Customer relations
- Teamwork
- Follow through
- Time management
- Calendar management
- Methodical
- Quick study
- Multitasking
- Order and request filing
- Multi-line switchboard
- Advanced word processing
- File organization
- Notary public
- Document preparation
- Administrative assistance
Timeline
Legal Assistant
Dale W. Hensley, Attorney at Law
08.2024 - Current
Caulk Technician
Altec Industries
05.2024 - 08.2024
Nail Technician
Self-employeed/Booth Rental
07.2012 - 05.2024
Paralegal
Brown Pruitt Peterson and Wambsganss
05.2011 - 07.2012
Nail Technician
Self/booth Rental
01.1998 - 05.2011
Associate Degree - Paralegal Studies
Everest College
Certification - Cosmetology
Del Mar College