Tonja Thomas
Peaceful Waters Aquamation
Ramona,CA
10
years of professional experience
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Work History
Facility Manager
8 Years 5 Months- Managed daily operations, ensuring efficient workflow, quality standards, and exceptional customer service.
- Led recruitment, onboarding, training, coaching, and performance development for employees.
- Created and implemented procedures to improve operational efficiency, accountability, and team performance.
- Supervised scheduling, attendance, and daily staffing needs to support business demands.
- Managed inventory, purchasing, vendor relationships, and supply chain processes to maintain operational needs.
- Oversaw budgets, expenses, invoicing, and financial records while maintaining cost-effective operations.
- Resolved customer concerns professionally while building strong client relationships and improving satisfaction.
- Developed training programs and provided ongoing mentorship to improve employee performance and retention.
- Conducted performance reviews, identified improvement opportunities, and created development plans.
- Ensured compliance with company policies, safety standards, and facility procedures.
- Partnered with management and stakeholders on projects, process improvements, and operational goals.
Veterinary Assistant
1 Year 6 Months- Scheduled appointments for animal check-ins and assisted receptionists with administrative tasks. Supported receptionists by managing animal check-in paperwork and appointment scheduling. Facilitated appointment scheduling and provided paperwork assistance for animal check-ins.
- Registered animal information, history, and reason for visit on database.
- Facilitated training sessions for new employees on company policies and procedures.
- Implemented compassionate techniques to safely restrain animals, ensuring the safety of pets and staff.
- Supported veterinarians and technicians with simple and complex veterinary procedures.
- Executed thorough cleaning of treatment areas, examination rooms, and laboratories to uphold sanitation standards.
- Administered vaccinations and medications under veterinary supervision, maintaining accurate records of patient care.
- Provided compassionate care to animals pre- and post-surgery, monitoring vital signs and recovery progress.
- Managed inventory of medical supplies and equipment, streamlining ordering processes for efficiency.
Veterinary Assistant
6 Years 10 Months- Provided exceptional customer service while supporting daily hospital operations in a fast-paced environment.
- Managed client communication, appointment scheduling, records, and administrative tasks with accuracy and attention to detail.
- Assisted with patient care, procedures, diagnostics, and treatments while maintaining safety and quality standards.
- Maintained organized, clean, and compliant work areas while managing equipment and inventory needs.
- Educated clients on services, preventive care, and treatment recommendations to support customer satisfaction.
- Collaborated with veterinary teams to improve workflow, patient care, and operational efficiency.
- Handled high-stress situations with professionalism, empathy, and effective problem-solving.
- Maintained accurate documentation and confidential records using electronic systems.
- Supported onboarding and training of team members on procedures, safety, and daily operations.
Education
High School
Skills
Team Leadership & Employee Development
Customer Service & Client Relations
Operations Management
Staff Training & Coaching
Scheduling & Workforce Management
Inventory Management
Hiring & Onboarding
Performance Management
Conflict Resolution
Process Improvement
Budget & Expense Management
Vendor Relations
Problem Solving
Policy & Procedure Implementation
Quality Assurance
Administrative & Record Management
Timeline
Veterinary Assistant
York Animal Hospital
06.2023 - 12.2024Read More
Facility Manager
Peaceful Waters Aquamation
01.2018 - CurrentRead More
Veterinary Assistant
Ethos Veterinary Health-Veterinary Urgent Care
08.2016 - 06.2023Read More
Somersworth High School
High School
Read More