TONJA WHEELER
Whitehouse,TX
Summary
Accomplished Phlebotomist with a proven track record at PathMD Labs Gamma Health Care, enhancing patient satisfaction through expert venipuncture and empathetic communication. Training for all new hires, significantly boosting team performance. Skilled in pediatric and geriatric phlebotomy, demonstrating exceptional specimen handling and mentoring abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PHLEBOTOMIST
Principle Health Systems
05.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
Lead Phlebotomist Technician
PathMD Labs
02.2023 - 04.2024
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Implemented best practices for specimen handling to minimize contamination risks.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Lead Phlebotomist Stat Technician
Gamma HealthCare
03.2017 - 11.2021
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Implemented best practices for specimen handling to minimize contamination risks.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Education
GED -
Kilgore College
Kilgore, TX07.1997
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Communication abilities
- Pediatric phlebotomy
- Geriatric phlebotomy
- Mentoring and Coaching
- Team Leader
- Butterfly Venipuncture
- Syringe method
Certification
- PT - Phlebotomy Technician
Timeline
PHLEBOTOMIST
Principle Health Systems
05.2024 - Current
Lead Phlebotomist Technician
PathMD Labs
02.2023 - 04.2024
Lead Phlebotomist Stat Technician
Gamma HealthCare
03.2017 - 11.2021
GED -
Kilgore College
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