Tonjanae Jackson
Leander,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier Specialist/ Customer Service
Lowes Home Improvement Stores
Leander, TX
12.2022 - Current
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Worked closely with front-end staff to assist customers.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Helped sign customers up for rewards program.
- Resolved problems in customer service and insure that customers are satisfied at the end of the day.
Cashier
Dollar General Store
Leander, TX
06.2022 - 08.2022
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Customer Service Cashier
Walmart
Leander, TX
02.2022 - 06.2022
- Informed customers of in-store promotions or pricing specials.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Recommended, selected, located and obtained products to meet customer needs.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Cashier Team Lead
Raising Cane's Restaurants
Leander, TX
09.2021 - 02.2022
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Helped with purchases and signed customers up for rewards program.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Trained new team members in cash register operation, stock procedures and customer services.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Made sure to check on customers were serviced and left happy and wanting to come back
- Screened applicants for hire and assisted with training individuals for cashier positions.
Education
Register Nurse
Prairieview
Prairie View, TX08.2026
Skills
- Product Upselling
- Lotto Machine Operations
- Display Setup
- ID Verification
- Reliable and Responsible
- Problem-Solving
- Inventory Stocking
- Cash Handling
- Cash Register Operations
- Detail-Oriented
- Honest and Ethical
- Problem Solving
- Team Leadership
- Honest and Dependable
- Work Task Prioritization
- Customer Relations
- Customer service
Timeline
Cashier Specialist/ Customer Service
Lowes Home Improvement Stores
12.2022 - Current
Cashier
Dollar General Store
06.2022 - 08.2022
Customer Service Cashier
Walmart
02.2022 - 06.2022
Cashier Team Lead
Raising Cane's Restaurants
09.2021 - 02.2022
Register Nurse
Prairieview