Melinda Anderson
Service Associate
Boone,IA
Summary
Hardworking Customer Service Representative with 20+ years of experience working in multiple industries. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
Certifications
3
3
years of professional experience
Work History
Customer Service Cashier
Wild Rose Casino
Jefferson, Iowa
- Educated customers on promotions to enhance sales.
- Counted money in drawers at beginning and end of each shift.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Resolved customer complaints and maintained clean and tidy Payout area.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Verified overall cash and credit payments daily.
- Quickly and accurately counted drawers at start and end of each shift.
- Prepared and submitted end-of-shift reports
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Handled payout of money won from vouchers and chips.
- Kept records of payout over $1000.00 per customer per day.
Manager
Pretzel Maker
Ames, Iowa
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Hired, trained and mentored staff to maximize effectiveness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Ran the day to day operations of a food establishment.
Service Associate
Farm Bureau Financial Services
Boone, IA
03.2020 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Helped Agents with the daily office duties to take care of their clients.
- Maintained records in accordance to Audit guidelines set by the company
- Answered phone calls, faxes, emails in a timely manner.
- Greet customers and handle all requests that I can or get them to the correct person.
Customer Care Associate
Pat Clemons
Boone, IA
05.2018 - 07.2019
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Educated customers on promotions to enhance sales.
- Entered customer interaction details in company to track requests, document problems and record solutions offered.
- Helped customers everyday by approaching conversations with positive attitude and efficiancy.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Hotel Night Auditor
Baymont Inn And Suites
Boone, Iowa
02.2018 - 05.2018
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data using company software and updated information whenever patrons changed rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Manager
Gowrie Skating Rink
Gowrie, Iowa
07.2017 - 11.2017
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Cross-trained existing employees to maximize team agility and performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained and bought inventory for food sales.
Night Auditor
Baymont Inn And Suites
Boone, IA
11.2016 - 07.2017
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Processed arrivals and departures for hotel guests, handling approximately guests per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Checked lobby, bathrooms and common areas near front desk for cleanliness several times per shift.
Education
Associate of Arts - Business Management
ICCC
Fort Dodge, IABachelor of Arts - Sociology And Human Services
Buena Vista University
Storm Lake, IASkills
Payment collection
Retail merchandising
Product upselling
Drawer management
Refund handling
Cash register operations
Credit card processing
Payment processing
Product restocking
Basic math skills
Currency counting
Cash Handling
Inventory management
Bagging and packaging
Purchase assistance
Multi-tasking ability
Cash register systems
Check cashing
Coupons and gift cards
Customer assistance
Product knowledge
Loss prevention
Inventorying products
Cash balancing
Refunds and exchanges
Maintaining store appearance
Identification checks
Cleaning and sanitizing
Product and service sales
Point of sale knowledge
Cleanliness
Order taking
Store merchandise stocking
Currency sorting
Certification
Licensed for P & C insurance in Iowa
Timeline
Service Associate
Farm Bureau Financial Services
03.2020 - Current
Customer Care Associate
Pat Clemons
05.2018 - 07.2019
Hotel Night Auditor
Baymont Inn And Suites
02.2018 - 05.2018
Manager
Gowrie Skating Rink
07.2017 - 11.2017
Night Auditor
Baymont Inn And Suites
11.2016 - 07.2017
Bachelor of Arts - Sociology And Human Services
Buena Vista University
Associate of Arts - Business Management
ICCC
Manager
Pretzel Maker
Customer Service Cashier
Wild Rose Casino