BRYAN COOK
CLINTON
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering [Number]-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Table Games Dealer
Wild Rose Casino
04.2017 - 06.2023
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Trained new dealers in rules and operation of different games.
- Worked with dealer team to run larger games such as craps and baccarat.
Delivery Driver
Pizza Hut
07.2015 - 03.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
Delivery Driver
Happy Joes
06.2012 - 07.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Pizza Maker
Pizza Hut
08.2007 - 06.2012
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Dishwasher
Applebee's Neighborhood Grill & Bar
12.2006 - 08.2007
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Increased machine efficiency by scraping and pre-washing dishes.
Education
GED -
Clinton High School
Clinton, IA04.2006
Skills
- Creative Solutions
- Customer Satisfaction
- Bet Collections
- Cash Register Operations
- Critical Thinking
- Active Learning
- Selling Techniques
Timeline
Table Games Dealer
Wild Rose Casino
04.2017 - 06.2023
Delivery Driver
Pizza Hut
07.2015 - 03.2017
Delivery Driver
Happy Joes
06.2012 - 07.2015
Pizza Maker
Pizza Hut
08.2007 - 06.2012
Dishwasher
Applebee's Neighborhood Grill & Bar
12.2006 - 08.2007
GED -
Clinton High School
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