Tonje Boee
Summary
Personable and energetic woman committed to delivering excellence in all facets of customer service and administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cultural Representative
Walt Disney World Company
Orlando, FL
04.2025 - Current
- Facilitated cross-cultural communication between guests and team members to enhance visitor experiences.
- Developed and delivered engaging cultural presentations, promoting understanding of diverse traditions.
- Server and trainer in a fast paced princess character dining location, creating magic and unforgettable moments for guests.
- Mentored new employees on cultural representation standards and best practices for guest engagement.
Waitress
O bar and dining
Sydney, Australia
09.2024 - 04.2025
- Waitress at a fine dining, revolving restaurant in on the 47th floor in the heart of Sydney.
- Delivered exceptional customer service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cultural Representative
Walt Disney World Company
Orlando
10.2022 - 10.2023
- Delivered exceptional guest experiences through engaging presentations and interactive storytelling.
- Assisted in training new cast members on operational procedures and guest service standards.
- Enhanced guest interaction by providing detailed information about Norwegian culture and attractions.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
Department manager
Stockfleths
Oslo, Norway
01.2020 - 08.2022
- Assisted customers with inquiries and order placements. Supported administration tasks related to personnel hiring. Coordinated deliveries to ensure timely fulfillment.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Directed management of two departments to enhance service delivery and operational efficiency at Stockfleths coffee bars.
Cultural Representative
Walt Disney World Company
Orlando
10.2018 - 11.2019
- Facilitated interactive experiences for guests at Norwegian Pavilion in Epcot, enhancing overall visitor satisfaction.
- Enhanced customer service and experiences while promoting Norway's culture and history.
- Facilitated training programs for new cast members across various tasks and positions.
- Coordinated guest placements and reservations to ensure seamless operations.
- Assisted in delivering exceptional dining experiences in a fast-paced restaurant environment. Supported team efforts to maintain high standards of customer service and relationship building. Facilitated smooth service of three-course meals, ensuring quality and efficiency.
Boutique Manager
Nespresso
Oslo
08.2016 - 05.2018
- Oversaw daily boutique operations, ensuring high standards of customer service and product presentation.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
VGS/High School - General Studies
Wang Toppidrett
06.2013
Skills
- Relationship builder
- Marketing
- Cross-cultural training
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Effective communication
- Interpersonal skills
- Continuous improvement
- Adaptability
- Relationship building
Certification
Course - Customer levels 1 & 2.
Course - Every day coaching
Language
Norwegian – Native language
English - Fluent
Timeline
Cultural Representative
Walt Disney World Company
04.2025 - Current
Waitress
O bar and dining
09.2024 - 04.2025
Cultural Representative
Walt Disney World Company
10.2022 - 10.2023
Department manager
Stockfleths
01.2020 - 08.2022
Cultural Representative
Walt Disney World Company
10.2018 - 11.2019
Boutique Manager
Nespresso
08.2016 - 05.2018
VGS/High School - General Studies
Wang Toppidrett
Other
- 2013-2014: Spent a year sailing around the world
- May 2018: Landstreffet – Stavanger
- - Big festival event for all the graduation students in Norway. Part of the team that was responsible for all artists, their accommodations, needs on-stage and backstage, transportation and logistics.