Tonmoy Miah

▪Resolve Payroll and Human Resources (HR) system issues for clients.
▪ Work effectively within the team to ensure all department and payroll deadlines are met.
▪Generate reports to analyze, audit, and reconcile payroll data.
▪ Responsible for ensuring accurate calculations of employee wages, deductions, and taxes.
▪ Manage client onboarding and transition processes for new payroll accounts, ensuring a smooth implementation.
▪ Lead and mentor a team of payroll specialists, providing training, and feedback.

▪ Answer incoming customer calls to provide technical assistance with product-related inquiries and issues.
▪ Initiate troubleshooting efforts to diagnose specific hardware and software issues as well as determine appropriate solutions.
▪ Provide product training to new hires and product users.
▪ Install, configure, and update client-based operating systems.
▪ Implement processes to minimize and eliminate occurrence of technical issues.
▪ Monitor and update user groups and permissions.
▪ Maintain firewalls and other infrastructure for operating systems.

▪ Resolve technical issues while handling inbound customer calls.
▪ Assist customers with navigation processes for the PayPal website and other relevant products.
▪ Consistently met and exceeded customer feedback metrics.

▪ Kept students on-task with proactive behavior modification and positive reinforcement strategies.
▪ Developed relationships with students to promote optimal student learning environments.
▪ Instructed, tutored and mentored individual students