Summary
Overview
Work History
Education
Skills
Timeline
Generic

T'ONNA ROGERS

DeSoto,TX

Summary

Focused Customer Service professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.

Overview

2025
2025
years of professional experience

Work History

Member Escalations, Sam's Club Contact Center

SAM'S CLUB
04.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests for products, services, and company information.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.

CUSTOMER OPERATIONS SPECIALIST II

CJ LOGISTICS AMERICA, LLC
  • Transformed strategy into standard practice with measurable KPIs.
  • Implemented and developed customer service training processes.
  • Helped brokers schedule appointments for a logistics warehouse
  • Scheduled all outbound appointments at least 48 hours in advance
  • Managed all outbound phone calls
  • Managed Welcome Center and made sure Customer Operations Specialist I employees completes all tasks assigned to them

Education

HIGH SCHOOL DIPLOMA -

MOUNT PLEASANT CHRISTIAN SCHOOL
05.2013

HIGH SCHOOL -

PITTSBURG HIGH SCHOOL

Skills

  • De-escalation techniques
  • Excellent communication
  • Reading comprehension
  • Case management
  • Escalation management
  • Phone etiquette

Timeline

Member Escalations, Sam's Club Contact Center

SAM'S CLUB
04.2023 - Current

CUSTOMER OPERATIONS SPECIALIST II

CJ LOGISTICS AMERICA, LLC

HIGH SCHOOL DIPLOMA -

MOUNT PLEASANT CHRISTIAN SCHOOL

HIGH SCHOOL -

PITTSBURG HIGH SCHOOL

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