Director of Operations with 13+ years of steering multi-site youth programs, strategy, and evaluation. Proven track record in building programmatic capacity, developing leaders, driving outcomes through data, and partnering with development teams to secure funding.
Overview
28
28
years of professional experience
Work History
Director of Operations
Boys & Girls Clubs of North Mississippi
Tupelo, MS
01.2013 - Current
Partnered with the CEO on strategic planning, goal setting, and new initiatives to drive organizational growth.
Provided program oversight across multiple sites to ensure quality, consistency, and measurable impact; implemented evaluation approaches to monitor fidelity and outcomes.
Built programmatic capacity through talent development and formal training programs.
Created an onboarding and professional development training program that increased the number of club Professionals receiving training from 10% to 100%, corresponding to a reduction in the organization's staff turnover rate.
Developed the BGC of North Mississippi "Training Day Academy" - three annual all-day staff training sessions focusing on safety, policy, and program skills.
Developed site-level projections and managed annual operating budgets; monitored spending and aligned resources to priorities.
Tracked attendance and youth outcomes; used data to drive program improvements and increase teen participation and new member enrollment.
Oversaw programmatic curriculum delivery to meet grant scopes, enabling over $750,000 in grant funds annually.
Secured diverse funding and pass-through support (examples below), enhancing program impact:
$300,000 for renovation of Clubs; $100,000 for equipment 2017
Built a culture of accountability and professional growth; mentored Unit Directors to achieve high performance and cohesion.
Ensured safety, regulatory compliance, and program quality through regular inspections and targeted training.
Cultivated public relations and partnerships with school districts, city officials, and local businesses to expand impact.
Drove facility and fleet maintenance with preventive scheduling to support after-school and summer programming.
Unit Director
Boys & Girls Clubs of North Mississippi
Tupelo, MS
10.2007 - 01.2013
Directed daily operations to deliver safe, high-impact youth programs aligned with organization goals
Planned, implemented, and evaluated programs; used data and feedback to improve outcomes
Managed budgets, fundraising events, and vendor coordination; contributed to organizational strategic planning
Expanded program reach by strengthening relationships with parents, schools, and community groups
Developed career workforce industry clubs and career exploration college tours that increased average daily attendance, member enrollment, and teen participation
Mental Health Specialist
Diamond Grove Center
Louisville, MS
06.1998 - 09.2007
Applied clinical problem-solving to assess, intervene, and document patient care
Facilitated therapeutic group sessions, fostering a supportive environment for patient care
Collaborated with multidisciplinary teams to enhance service delivery and care coordination
Traveled across the Southeast to train staff in high-quality care standards
Education
Bachelor of Science - Biology
University of Mississippi
University, MS
08-1997
Skills
Strategic Planning & Organizational Leadership
Program design, Evaluations & Quality
Budgeting, Resource Allocation & Stewardship
Staff Development, Performance Management & Training
Community Partnerships & Public Relations
Fundraising Support & Donor Engagement
Data Analysis, Metrics & Decision Support
Safety, Compliance & Risk Management
Stakeholder Communication & Conflict Resolution
Timeline
Director of Operations
Boys & Girls Clubs of North Mississippi
01.2013 - Current
Unit Director
Boys & Girls Clubs of North Mississippi
10.2007 - 01.2013
Mental Health Specialist
Diamond Grove Center
06.1998 - 09.2007
Bachelor of Science - Biology
University of Mississippi
Certifications
Trauma-Informed Specialist
Tier 2 Trainer
CAPE Safety Specialization
Method Trainer
CPR & First Aid
Notable Awards & Leadership
Herman Prescott Award - 2025 Southeast Region
Aberdeen School District Board Member (vice chair - elected by Monroe County citizens to a 5-year term (2019-24)
National Trainer of the Year - 2022 Boys & Girls Clubs of America
Outstanding Leadership Award - Magnolia Chapter Professional Association - 2021
The Professional Association Board Member (elected to a 1-yr term) 2019
Jim Ingram Leadership Graduate - Tupelo Community Development Foundation, 2018
Full-Time Professional of the Year - Magnolia Chapter Professional Association - 2013 & 2009