Ton Tin Truong

• E-Commerce / Market Analytics

Analyzed weekly TikTok Shop and Shopee performance reports to identify market trends and behavioral patterns.
Presented insights to the Co-Director to support operational and marketing decisions.
Executive Communication & International Negotiation
• Interpreted for the CEO and Chinese partners (10-day business trip), handling pricing, contracts, and negotiation discussions in Chinese and English.
• Facilitated clear communication that accelerated decision-making and partnership alignment.
B2B Operations & Partner Management
• Supervised B2B team KPIs, reviewed partner satisfaction, and mitigated operational issues.
• Proposed workflow adjustments that improved partner response efficiency.
Sales & Marketing Coordination
• Developed promotional concepts that increased monthly revenue by 50% compared to the previous period.
• Collaborated with Sales/Marketing to optimize product visibility and campaign timing.
Human Resources & System Administration
• Participated in HR interviews and created 10+ job descriptions aligned with CEO and departmental needs.
• Resolved CRM and Sapo system issues, reducing operational downtime by 30%.

Account & Data Management
• Updated banking, legal, and contact information for 30+ merchant accounts with high accuracy.
• Maintained workflow, inventory, and sales documentation using Excel and Access Database Engine.
• Monitored daily merchant funding transactions totaling $5,000+ and prepared monthly financial status reports.
Technical Support & POS Configuration
• Installed and configured 35+ POS terminals (PAX, Dejavoo, POS systems) to activate billing and swipe functionality.
• Troubleshot hardware/software issues via hotline support, resolving most cases within 4 hours.