Tony Barillas
Los Angeles,CA
Summary
Experienced with content editing and management, ensuring consistent quality and accuracy. Utilizes deep understanding of language mechanics and editorial workflows to enhance content. Track record of effective collaboration and adaptability, meeting evolving editorial needs.
Overview
13
13
years of professional experience
Work History
Property Manager
Mildred Investments
Rancho Palos Verdes, CA
01.2023 - 11.2025
- Managed tenant relations, ensuring prompt communication and resolution of concerns.
- Oversaw property maintenance schedules and coordinated repairs with vendors.
- Delivered exceptional tenant relations, promptly addressing inquiries, maintenance requests, and dispute to maintain 95% tenant satisfaction rates.
- Oversaw lease administration, rent collection, and renewals, providing accurate documentation and clear communication to support positive tenant experiences.
- Implemented proactive customer service strategies, reducing tenant turnover and improving retention across managed properties.
Lead Administrator
L&R Auto Parks, Inc.
Los Angeles, CA
10.2020 - 12.2022
- Acted as the primary liaison for 200+ daily patrons, tenants, and visitors, ensuring prompt resolution of inquiries, complaints, and service requests.
- Optimized customer support processes, reducing response times by 35% and improving overall client satisfaction.
- Administered permit issuance, validation programs, and billing inquiries with 99% accuracy and efficiency, supporting both individual and 20+ corporate accounts.
- Coordinated with property managers and city officials to address and resolve parking disputes, reducing escalated cases by 15%.
- Trained and supervised administrative staff in customer service protocols, enhancing service delivery and consistency across multiple locations.
Quality Focus Group Agent
American Honda Motor Co
Torrance, CA
02.2017 - 08.2020
- Facilitated customer focus groups and feedback sessions, gathering insights on product quality, performance, and satisfaction to support continuous improvement initiatives.
- Delivered exceptional customer service by ensuring participants felt valued, heard, and engaged throughout the feedback process.
- Analyzed and summarized customer feedback data, identifying recurring trends and concerns to present actionable recommendations to senior management.
- Collaborated with cross-functional teams in quality assurance, product development, and customer relations to implement solutions based on customer insights.
- Maintained accurate documentation of focus group findings, ensuring compliance with internal reporting standards and supporting long-term product quality improvements.
Security Customer Service Agent
International Hotel Group, IHG
Los Angeles, CA
05.2013 - 01.2017
- Ensured safety and security for a 400+ room hotel, delivering a welcoming and professional environment for guests and staff.
- Provided exceptional guest relations, assisting with inquiries, directions, and incident resolution to maintain high levels of customer satisfaction.
- Conducted routine patrols, surveillance monitoring, and access control, documenting all activity in detailed incident reports to support safety and compliance.
- Responded promptly and professional to guest concerns, emergencies, and service requests, demonstrating strong conflict resolution and customer support skills.
Education
Master of Arts - New Testament History And Literature
Talbot School of Theology
Los Angeles12-2022
Master of Arts - Philosophy of Religion
Talbot School of Theology
La Mirada, CA05.2008
Bachelor of Arts - Biblical Studies
Biola University
La Mirada, CA06-2002
Skills
- Effective problem solving
- Effective communication skills
- Process optimization
- Editing and proofreading
- Critical thinking
- Attention to detail
- Meticulous proofreading
- Team collaboration
- Research
- Editing articles
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Mildred Investments
01.2023 - 11.2025
Lead Administrator
L&R Auto Parks, Inc.
10.2020 - 12.2022
Quality Focus Group Agent
American Honda Motor Co
02.2017 - 08.2020
Security Customer Service Agent
International Hotel Group, IHG
05.2013 - 01.2017
Master of Arts - New Testament History And Literature
Talbot School of Theology
Master of Arts - Philosophy of Religion
Talbot School of Theology
Bachelor of Arts - Biblical Studies
Biola University