Tony Barrozo
Summary
Results-focused store manager with deep experience driving merchandising plans, promotional displays, and operational performance. Known for setting revenue, P&L, and service goals, improving inventory accuracy, and coaching teams to strengthen customer engagement and store results.
Overview
24
24
years of professional experience
Work History
Chief Executive Merchandiser (Store Manager)
Floor & Decor
Capitol Heights, Maryland
03.2024 - Current
- Developed and implemented effective merchandising strategies for retail environments.
- Coordinated promotional displays to enhance customer engagement and elevate product visibility.
- Analyzed sales trends to optimize product placement and inventory levels.
- Coordinated inventory management and ensured product availability.
- Conducted regular audits to maintain merchandising integrity across locations.
- Established performance goals and metrics for revenue, P&L, customer service, and retention, fostering team accountability.
- Managed daily operations to ensure efficient workflow and resource allocation.
- Oversaw scheduling to optimize labor resources across multiple shifts.
- Trained staff on customer engagement strategies and communication techniques.
- Developed training materials for staff on operational procedures and safety protocols.
- Conducted regular team meetings to discuss goals and progress.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Developed and implemented strategies for providing excellent customer service experience.
- Increased profits by setting ambitious sales goals, motivating staff, prioritizing customer service, and effectively resolving customer issues.
Store Manager
Bed bath and Beyond
Woodbridge, Virginia
04.2007 - 07.2023
- Managed daily operations to meet customer expectations and uphold store standards.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and supervised staff to enhance service and operational efficiency.
- Recruited and trained new employees to enhance team performance.
- Conducted performance evaluations to foster staff development and enhance team capabilities.
- Oversaw inventory management to ensure consistent product availability.
- Implemented merchandising strategies to improve product presentation and increase customer engagement.
Operations Manager
Bed Bath & Beyond
Alexandria, Virginia
03.2003 - 04.2007
- Managed daily operations to optimize workflow and allocate resources effectively.
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Developed and implemented operational procedures to meet quality standards.
- Supervised employee workflow to enhance productivity and uphold quality standards.
- Built strong operational teams to meet process and production demands.
- Coordinated with teams to maintain inventory accuracy and control processes.
- Analyzed financial statements and sales or activity reports to evaluate productivity and goal achievement.
- Resolved customer complaints promptly to maintain high levels of customer satisfaction.
Education
High School Diploma -
Montgomery College
Rockville, MDSkills
- Visual merchandising
- Sales promotion
- Inventory optimization
- Retail operations
- Store operations
- Process improvement
- Process improvement
- Performance management
- Team leadership
- Customer service management
- Customer service management
Languages
Spanish
Timeline
Chief Executive Merchandiser (Store Manager)
Floor & Decor
03.2024 - Current
Store Manager
Bed bath and Beyond
04.2007 - 07.2023
Operations Manager
Bed Bath & Beyond
03.2003 - 04.2007
High School Diploma -
Montgomery College