Tony Base
Jacksonville,FL
Summary
Dependable and hardworking professional with over 20 years of experience in delivery services, warehouse operations, customer service, and housekeeping-related responsibilities. Known for excellent time management, strong work ethic, attention to detail, and providing outstanding customer service. Able to work independently or as part of a team while maintaining a clean, safe, and organized work environment.
Overview
14
14
years of professional experience
Work History
Floor Technician
Shelly's Janitorial
Jacksonville, Florida
01.2024 - Current
- Operated and maintained floor care equipment including buffers, burnishers, scrubbers, and carpet extractors to ensure optimal functionality and cleanliness.
- Performed stripping, waxing, buffing, and polishing of various flooring surfaces to maintain a clean and safe environment.
- Cleaned and maintained carpets, tile, vinyl, and hardwood flooring in accordance with facility standards.
- Conducted routine inspections to identify floor maintenance needs and safety hazards, ensuring a safe and well-maintained environment.
- Mixed and used cleaning chemicals safely according to manufacturer guidelines and OSHA regulations.
- Supported housekeeping staff with general cleaning duties, contributing to overall cleanliness and organization of facility.
Loan Resolution Specialist
Selene Finance LP
Jacksonville, FL
02.2021 - 01.2024
- Provided customer service by addressing account inquiries, enhancing customer satisfaction.
- Collaborated with team members to effectively resolve customer concerns, improving overall team response time.
- Maintained accurate records and documentation to ensure compliance and support operational efficiency.
- Managed multiple tasks efficiently in a fast-paced environment.
- Exhibited professionalism in all interactions, fostering positive relationships with clients and colleagues.
Customer Service Representative
ERC (Enhanced Resource Centers)
Jacksonville, FL
06.2020 - 02.2021
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Provided quality service in high-volume environment, ensuring timely assistance.
- Documented account information accurately to support customer needs.
Delivery Driver
Scan Design
Jacksonville, FL
10.2019 - 06.2020
- Delivered exceptional customer service, ensuring satisfaction during every interaction.
- Delivered furniture safely and on schedule to customers' homes.
- Loaded, unloaded, assembled, and positioned furniture to meet customer specifications.
- Inspected merchandise pre-delivery to confirm quality standards.
- Maintained a clean and organized delivery vehicle.
- Processed customer payments using mobile payment equipment.
Warehouse Associate
WBC Group, LLC
Jacksonville, FL
04.2016 - 09.2019
- Pulled, packed, and prepared customer orders for shipment, ensuring timely delivery.
- Executed shipping and receiving duties, maintaining workflow efficiency.
- Conducted quality inspections to ensure order accuracy, minimizing returns.
- Assisted with inventory control and stock replenishment.
- Maintained warehouse cleanliness and organization.
- Followed all workplace safety procedures.
Customer Service Representative
Convergys (AT&T/DIRECTV)
Jacksonville, FL
01.2013 - 03.2016
- Resolved customer issues with efficiency and professionalism, ensuring satisfaction.
- Achieved customer service and productivity goals through effective support.
- Navigated customer billing and account inquiries to provide clear solutions.
Education
High School Diploma -
Timeline
Floor Technician
Shelly's Janitorial
01.2024 - Current
Loan Resolution Specialist
Selene Finance LP
02.2021 - 01.2024
Customer Service Representative
ERC (Enhanced Resource Centers)
06.2020 - 02.2021
Delivery Driver
Scan Design
10.2019 - 06.2020
Warehouse Associate
WBC Group, LLC
04.2016 - 09.2019
Customer Service Representative
Convergys (AT&T/DIRECTV)
01.2013 - 03.2016