Dynamic Field Service Technician with extensive experience. Excelling in advanced system diagnostics and project management. Proven track record in leading installation teams and ensuring compliance with safety standards. Strong communication and problem-solving skills, adept at delivering exceptional customer service while managing complex HVAC projects.
Oversaw installation of residential and light commercial HVAC systems, specializing in full-system installs, zoning, ductwork, electrical (high and low voltage), and refrigerant line work.
Supervised HVAC installation for a 26-unit new construction project, coordinating all phases from duct layout to final inspection — successfully passing all required building and code inspections.
Promoted to Service & Maintenance Technician, performing diagnostic assessments, preventative maintenance, and complex repairs on various systems, including heat pumps, gas systems, and hydronic systems ranging from single-stage units to advanced inverter-driven systems.
Specialized in Trane, Lennox, Bosch, and Rheem systems, while maintaining the ability to diagnose and service equipment across all major manufacturers.
Served as Install Manager, leading and training four installation crews on new equipment setup and basic troubleshooting procedures, ensuring consistency in quality and adherence to safety standards.
Assisted customers with system replacement decisions by offering detailed product knowledge and system comparisons, resulting in increased service-to-sales conversions and customer satisfaction.
Quoted and sold HVAC systems tailored to client needs and budget, contributing to company revenue growth through upselling high-efficiency units and accessories.