Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

Tony Bowman

Toms River,NJ

Summary

IT Helpdesk Technician and Cybersecurity student with extensive experience in customer engagement and problem-solving. Successfully facilitated diverse group activities while maintaining high standards of safety and documentation. Currently advancing knowledge in IT support, focusing on troubleshooting and effective communication.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Activities Assistant

Leisure Chateau Care & Rehabilitation Center
Toms River, New Jersey
04.2024 - Current
  • Organized and facilitated group events to enhance resident engagement.
  • Collaborated with staff to create customized activity plans for residents.
  • Led engaging group activities to foster community interaction among residents. such as bingo and arts and crafts.
  • Assisted residents in participating in daily recreational activities.
  • Documented participation and feedback from residents after each activity session.
  • Monitored safety and cleanliness during activities.

Delivery Driver

DoorDash
07.2022 - 05.2024
  • Delivered food orders to customers in a timely manner.
  • Utilized GPS and mapping applications to find optimal routes.
  • Communicated with customers to ensure satisfaction and resolve issues.
  • Managed high-volume service requests and resolved issues, achieving 99% on-time delivery rate and 95% customer satisfaction.

Activities Assistant

The Chelsea
02.2019 - 08.2021
  • Facilitated recreational activities for residents at Leisure Chateau Care & Rehabilitation Center.
  • Collaborated with team to plan events and organizing special events for community engagement.
  • Coordinated transportation for residents to off-site outings and appointments.
  • Supported users by maintaining documentation, ensuring compliance, and facilitating effective communication.

Education

Bachelor of Science - Cybersecurity

DeVry University
Remote
12-2025

Skills

  • Event Coordination
  • Activity Planning
  • Community Engagement
  • Process documentation
  • Microsoft 365
  • Google Workspace
  • Windows & Mac OS
  • Remote Support
  • Troubleshooting
  • Customer service
  • Team collaboration
  • Problem solving

Projects

IT Helpdesk Ticketing & SLA Simulation, Managed ticket queues, prioritized issues, troubleshot problems, and documented solutions while following SLA concepts.

Certification

  • Undergraduate Certificate in Information Technology- With Honors

    DeVry University

Timeline

Activities Assistant

Leisure Chateau Care & Rehabilitation Center
04.2024 - Current

Delivery Driver

DoorDash
07.2022 - 05.2024

Activities Assistant

The Chelsea
02.2019 - 08.2021

Bachelor of Science - Cybersecurity

DeVry University
Tony Bowman