Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tony Carranza

Summary

A knowledgeable Network Administrator with extensive experience supporting server environments. Being resourceful in managing network infrastructure and troubleshooting complex issues has helped contribute to job success. Skilled in upgrading software and hardware, monitoring network performance, and implementing cybersecurity products.

Overview

25
25
years of professional experience

Work History

Network Technician

Orange Unified School District
08.2023 - Current
  • Improve network reliability by troubleshooting and resolving hardware and software issues and replacing any defective components.
  • Support users both local and by phone with problem resolution and education, providing exceptional customer service by promptly addressing user concerns and technical issues.
  • Travel to remote office locations to install nodes and implement client software rollouts.
  • Collaborate with team members for the successful implementation of large-scale network projects.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Optimize wireless networks through strategic access point placement, enhancing connectivity throughout the facility.
  • Replace failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Configure rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Maintain thorough understanding of local area and wide area networking and components.
  • Conduct thorough network assessments to identify areas for optimization and growth opportunities.
  • Enhance system performance by conducting regular network maintenance and updates.
  • Perform network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Reduce downtime by proactively identifying potential network issues and implementing preventive measures.
  • Oversee and manage operational and security requirements for numerous computers in network, related systems administration, and regular maintenance.
  • Support the implementation of security measures to safeguard company data from potential threats.
  • Provide detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
  • Perform system patches, service packs, hot fixes, and new security configurations.
  • Configure and maintain network backup and recovery procedures.
  • Install patches and performed backups, system builds and image updates.
  • Contribute to disaster recovery planning initiatives, helping mitigate risks associated with potential data loss scenarios.
  • Assign application access, security roles and permissions.
  • Creating new user accounts for network access.
  • Maintain flow of student and staff data with Aeries and SharePoint.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.

System Specialist

North Orange County ROP
06.2019 - 08.2023
  • Provided exceptional support services to the district office, five school districts, and the adult education centers by resolving technical issues quickly and accurately.
  • Performed routine maintenance on computers, ensuring optimal performance and extending the life of equipment.
  • Installed necessary software programs to meet specific user needs and enhance department workflow capabilities.
  • Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components, resulting in a consistently high level of performance and reliability.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Administered user accounts and client access for Google, Office 365, and Adobe.
  • Set up hardware and software optimally to meet network performance requirements.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolutions for network and server issues.
  • Provided faculty and staff with security software and network configuration support.
  • Implemented security measures for safeguarding sensitive data and preventing unauthorized access.
  • Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
  • Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
  • Adopted cloud-based solutions, resulting in significant cost savings and increased scalability for the organization.
  • Conducted regular system audits, ensuring compliance with industry regulations and company policies.
  • Migrated legacy systems to more modern platforms, minimizing disruptions in daily operations.

Computer Technician II

North Orange County ROP
02.2019 - 05.2019
  • Provided exceptional support services to the district office, five school districts, and the adult education centers by resolving technical issues quickly and accurately.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, etc.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms and events.
  • Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage, and the public web.
  • Installed necessary software programs to meet specific user needs and enhance department workflow capabilities.
  • Administered user accounts and client access for Google, Office 365, and Adobe.

Computer Technician II

SAUSD - Villa Intermediate School
10.2016 - 05.2019
  • Provided timely and efficient IT support for 1400 staff members and students, reducing downtime and improving productivity levels.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
  • Linked computers to network and peripheral equipment.
  • Set up and maintained user accounts for MS Office 365, Google, and Adobe.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Maintained office PCs, networks, and mobile devices.
  • Set up PCs, projectors, and microphones for staff use.
  • Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • Refurbished Chromebooks for student use.
  • Setting up audio/ video for school events.

Network and Audio-Video Technician

Self-Employed
01.2013 - 01.2016
  • Provided commercial and residential services for installation and repair of networks, satellite systems, audio/video, security systems, CCTV, computer hardware repair, and software while attending college full-time.
  • Work with clients to determine their needs, ensuring they were satisfied and their installation was successful.
  • Supported business growth through professional consultations regarding the selection of suitable CCTV products.
  • Enhanced security by installing and maintaining CCTV systems in various locations.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software, and network problems and replaced defective components.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Provided timely and efficient installations of satellite systems.

Lead Audio-Video Technician

MUZAK
06.2003 - 01.2013
  • Improved team efficiency by training new technicians on proper handling and use of video equipment.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Provided installation, repair, and servicing of various systems, including satellite systems, audio and video setups, CCTV, intercoms, and loop-backs, using various electronic equipment and tools utilized to repair and test equipment, including a satellite meter, ohmmeter, oscilloscope, spectrum analyzer, and multi-meter.
  • Installation of CAT 5 and fiber optic cables in commercial and retail environments.
  • Basics of network set-up and maintenance for clientele.
  • Extensive experience in dealing with customers and have worked efficiently with minimal supervision.

Purchasing Manager

MUZAK
06.1999 - 05.2003
  • Managed supplier relationships to ensure timely delivery of products and services for Southern California territory, covering three regional offices.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Trained audio-video technicians on systems and equipment.
  • Daily dispatching of technicians to job sites.

Education

Associate of Science - Computer Networking - Cisco Concentration

Coastline Community College
Garden Grove, CA
12.2015

Skills

  • Network Systems Installation
  • Network Administration
  • Network Troubleshooting, Repair & Maintenance
  • Virtual Machine Operation
  • Cisco Router and Switch Security
  • Switch Configuration
  • LAN and WAN Control
  • Technical Support
  • Server Management
  • Hardware Installation & Software Management
  • Network Firewall Management
  • Windows Server
  • Active Directory
  • Cloud Management
  • VPN Configuration
  • Data Backup

References

  • Michael Le, 714-502-5888, Director of Technology NOCROP
  • Anissa Sequeida, 714-558-5100, Principal at Villa Intermediate
  • Steve Reyes, 803-242-7976, Steve.Reyes@moodmedia.com (FKA Muzak)

Timeline

Network Technician

Orange Unified School District
08.2023 - Current

System Specialist

North Orange County ROP
06.2019 - 08.2023

Computer Technician II

North Orange County ROP
02.2019 - 05.2019

Computer Technician II

SAUSD - Villa Intermediate School
10.2016 - 05.2019

Network and Audio-Video Technician

Self-Employed
01.2013 - 01.2016

Lead Audio-Video Technician

MUZAK
06.2003 - 01.2013

Purchasing Manager

MUZAK
06.1999 - 05.2003

Associate of Science - Computer Networking - Cisco Concentration

Coastline Community College

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Tony Carranza