Ellington Castillo
Franklin Square
Summary
Professional with deep expertise in the candidate selection process. Proven track record in managing multiple candidate pipelines. Known for adaptability, strategic vision and effective problem solving
Overview
21
21
years of professional experience
Work History
Owner / Recruiter
Traveling Care 365, Contracts With At Home Quality Care, Caregivers America, Right at Home & FCP Live-in
07.2018 - 11.2024
- Selects most effective job boards to run Ads, manages ATS and candidate pipeline.
- Engaged in continued rapport building with candidates during 2 – 4 week cycle, assisting them to navigate their decision making process, reinforces what we offer, earns their trust to commit to travel for our employment opportunity.
- Booked transportation, lodging and assisted with other travel logistics to ensure they arrived at the office according to schedule.
- Secures the arrival of New Hire Live-in Caregivers from across the United States, to perform Extended Stay Live-in Shifts, for assignments in Pennsylvania, Connecticut, Massachusetts, Maine, Vermont and Rhode Island.
- Serves as a Nationwide HR Coordinator, and Nationwide Full Cycle Recruiter.
- Handles initial phone calls, instructs on compliance, required medicals, state certifications, connects new hires to pre-hire employment competency testing, fingerprinting, background checks, and I-9 employment eligibility requirements.
- Disseminates accurate, timely information aligned with providing an outstanding, courteous and professional candidate experience.
- Performs in a team collaboration with coordinators and operations management to mitigate risk for the agency and deliver caregivers who are prepared to go on an assignment after completing their onboarding orientation.
Ride Share Driver
Rideshare Driver
08.2016 - 11.2024
- Transports passengers to and from their destinations by operating a safe and comfortable automobile.
- Provides superb client services, resolving all situation in a professional manner, achieved an overall driver rating of 4.9.
- Demonstrated ability to remain calm in stressful situations, including sharing the road with aggressive drivers, safely operating my vehicle in heavy traffic and unpredictable situations.
- Fast thinking, maintains professional demeanor in unexpected situations.
Recruiting Manager and 1099 Consultant
FCP Live-In
08.2008 - 03.2021
- Managed recruiting offices in NYC, NJ, Worcester and Boston Massachusetts.
- Trained & supervised three recruiters in day to day operations of a satellite recruiting office including use of an ATS.
- Contributed to agencies growth, as they expanded service territory to cover into NH, MA, VT, RI and ME.
- Created new recruiting processes, streamlining candidate engagement, integrating the use of remote recruiting as an effective tool while mitigating company risk, improving efficiency and maintaining a superior candidate experience for applicants.
- Delivered 2000 Skilled Extended Stay Live-in, New Hires over Agencies desired metrics.
- Nation Wide recruiter, created a robust outstanding workforce.
- Consultative closer, builds relationships, engages candidate with high energy, heightens confidence, influences decision making, sells the benefits of choosing the organization, closes finalist with a high degree of success and above desired QA metrics.
- Achieved 80% success hiring rate, measured by Organization’s QA Department.
- Drove recruitment, directs prospects to ATS, grows pipeline.
- Shortens applicant shelf life, streamlines processes, from apply – hire, manage weekly supply of just-in-time candidates.
- Collaborative Team Building practices, contributes to improving departmental communications and better all-around cohesiveness.
- Key Holder, Responsible for managing $2500 Monthly corporate credit card / expense account and office manager.
- Adheres to best HR practices, State and Federal labors laws including DOH, OFCCP, ADEA, FLSA and ADA.
Reservation Specialist
Travel Agent Central, Formally Booktravelbound.Com
08.2007 - 04.2008
- Managed Credit Card Payments to secure live bookings from travel agents and business owners.
- Field 60-100 calls per day from travel agents, booked itineraries, booked hotel reservations, tours and transports in an inbound ACD Call Center.
- Assisted callers by troubleshooting in real time as they experience website navigational challenges, educates business owners in the proper way to secure live bookings for hotels reservations, flights, transports and sightseeing tours.
Bilingual Call Center Agent
Advantage Care Physicians
01.2005 - 01.2006
- Accessing member’s personal information and confidential medical record while fielding 80-120 daily calls from patients of 23 different medical offices.
- Scheduled patients for Family Medicine and specialty appointments in a High Volume Inbound ACD Call Center.
- Provided web support, schedules doctor visits and accurately answers questions concerning medical services.
Bilingual Call Center Agent
Healthplex Dental Insurance
08.2003 - 11.2004
- Answered 90-120 daily calls a day from insurance plan members regarding benefits and claims.
- Accessed Electronic Medical Records of Union Members Including: UFT, NYPD, FDNY and DOS in an inbound ACD Call Center.
- Trusted with access to confidential Health Records and plan members personal information.
- Reviewed dental insurance plan coverage with irate members, switched dental providers and issue new provider ID Card.
Timeline
Owner / Recruiter
Traveling Care 365, Contracts With At Home Quality Care, Caregivers America, Right at Home & FCP Live-in
07.2018 - 11.2024
Ride Share Driver
Rideshare Driver
08.2016 - 11.2024
Recruiting Manager and 1099 Consultant
FCP Live-In
08.2008 - 03.2021
Reservation Specialist
Travel Agent Central, Formally Booktravelbound.Com
08.2007 - 04.2008
Bilingual Call Center Agent
Advantage Care Physicians
01.2005 - 01.2006
Bilingual Call Center Agent
Healthplex Dental Insurance
08.2003 - 11.2004