Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Tony Cespedes

Strasburg,Ohio

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

1
1
Certification

Work History

Taco Bell
  • Half year of service working for Taco Bell.

Technical Support Rep

DRB
  • 2 and a half years of experience working with DRB as a L4 position
  • Have knowledge of Hardware and Software for car wash businesses.

Education

Technical School - Computer Tech/Networking

Buckeye Career Center
New Philadelphia
05.2021

High School Diploma -

Strasburg Franklin Schools
Strasburg, OH
05.2021

Skills

  • Problem-Solving
  • Hardware knowledge
  • Business Process Support
  • Document Management
  • Customer Communication and Empathy
  • Database Management
  • Technical documents comprehension
  • Call Management
  • Escalation Handling
  • Microsoft Office
  • Technical Support
  • Device Installation

Awards

  • Honor roll junior year during the 1st and 2nd nine weeks
  • Honor roll senior year during the 1st and 4th nine weeks
  • OSHA 10 Certificate
  • Network/Technology Certificate
  • Leadership award in band

Certification

Certified Network/Technology, Buckeye Career Center - 2021

Timeline

Taco Bell

Technical Support Rep

DRB

Technical School - Computer Tech/Networking

Buckeye Career Center

High School Diploma -

Strasburg Franklin Schools

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Tony Cespedes