Tony Daniels
Okahumpka,FL
Summary
A dynamic, enthusiastic recent graduate with a Bachelor of Science Degree in Political Science with a minor in Psychology, equipped with a solid academic foundation across diverse subjects. Complemented by hands-on experience as a Mental Health Counselor, Administrative Assistant and Customer Service Specialist, I am eager to make a meaningful impact, contribute to a thriving team by applying my analytical mindset, adaptability, and commitment to continually grow within a professional setting.
Overview
5
5
years of professional experience
Work History
Counselor
South Carolina Department of Mental Health
09.2023 - 01.2024
- Provide triage, crisis intervention, assessment, therapy services and the development of crisis safety plans.
Provides emergency assessments of clients experiencing crisis. Conducts face to face consultations as needed. - Formulate level of care and disposition for Mobile Crisis calls.
- Educate patients on community resources, making them feel included in their recovery process
- Administer brief individual and family therapy to address crisis showing empathy and care to all parties involved.
- Provide courtesy follow-up calls to individuals served by Mobile Crisis.
- Engage in outreach contacts with community partners to increase awareness of Mobile Crisis services available in the surrounding counties.
Administrative Assistant Intern
MGM Brakes
05.2019 - 08.2019
- Provided administrative support to a leading designer specializing in premium air brake chambers and actuators across heavy truck, military, vocational, and transit industries.
- Assisted with managing technical projects for the Test Lab and IT department to ensure successful and efficient outcomes.
- Proficiently performed software upgrades and troubleshooting on electronic equipment, ensuring seamless functionality.
- Produced technical and regulatory documents to facilitate compliance with standards for Human Resources and Sales Departments.
- Led and executed internal audits, aligning with ISO 9001:2015 and ISO 14001:2015 standards. Generated comprehensive audit reports, highlighting observations and opportunities for improvement.
Customer Service Specialist & Cashier
Earth Fare
01.2019 - 04.2019
- Provide exceptional customer experiences by exhibiting expert assistance and guidance, fostering robust relationships, and cultivating lasting loyalty.
- Skillfully mediate conflicts as the go-to resolution specialist, adeptly addressing customer complaints and concerns to guarantee swift and satisfactory resolutions.
- Cleaned bathrooms, aisles, and tables to uphold the store's appearance and cleanliness standards, contributing to a welcoming and positive environment.
- Efficiently checked out customers and bagged their goods, all while conversing kindly with them.
Education
Bachelor of Science Degree - Political Science
Clemson University
Clemson, SC05.2023
Skills
- Leadership
- Problem Solving
- Project Management
- Customer Service
Timeline
Counselor
South Carolina Department of Mental Health
09.2023 - 01.2024
Administrative Assistant Intern
MGM Brakes
05.2019 - 08.2019
Customer Service Specialist & Cashier
Earth Fare
01.2019 - 04.2019
Bachelor of Science Degree - Political Science
Clemson University
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