Tony Do
Hard Rock Casino Bristol
Johnson City,TN
4
years of professional experience
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Work History
Server
3 Years 8 Months- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Assisted in training new team members on service protocols and menu items.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Table Games Dealer
11 Months- Dealt various table games, ensuring adherence to house rules and regulations.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Monitored gameplay for compliance with gaming laws, addressing any discrepancies promptly.
- Assisted in training new dealers on game procedures and operational standards.
- Managed cash transactions accurately, maintaining integrity of game funds throughout shifts.
Education
High School Diploma
Skills
Reliability and punctuality
Excellent customer service
Money handling expertise
Team player mentality
Patience and composure
Memory retention
Strong mathematical skills
Time management
Reliability
Timeline
Table Games Dealer
Hard Rock Casino Bristol
11.2025 - CurrentRead More
Server
Juan Siao (Stir Fry Company)
02.2023 - CurrentRead More
Science Hill High School
High School Diploma
Read More