Shernika Francis
Wingate,NC
Summary
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Red Bowl
Monroe, NC
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Substitute Teacher
Wolfe School-ESS
Monroe, NC
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Server
Hickory Tavern
Charlotte, NC
08.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Smoke Pit
Monroe, NC
06.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Micheal Waltrip's Taproom
Concord, NC
09.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Swim Instructor
Aqua Tots Swim School
Matthews, NC
03.2022 - 09.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
Cashier
McDonald's
Wingate, NC
02.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Criminal Justice
South Piedmont Community College
Polkton, NCHigh School Diploma -
Forest Hills High School
Marshville, NC06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Professional Appearance
- Customer Service
- Patience and Empathy
- Child Supervision
- Creative Thinking
- Professionalism and Punctuality
- Relationship Building
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Positive Reinforcement
- Behavior Management
- Organizational abilities
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Money Handling
Spending time with family, Going on walks, Bike riding, Meditation.
When I have time to myself, I like to spend time with friends and/ or family, wether that board games or a movie while at home, or grabbing a bite to eat at a nice restaurant. I enjoy going on walks with my sister to the park to get steps in and exercise. I love riding m bike to the park during the springtime and summer and sitting at the park surrounded by nature. I enjoy going to the park when the weather is nice, finding a quiet place and meditating.
Timeline
Server
Red Bowl
01.2024 - Current
Substitute Teacher
Wolfe School-ESS
01.2024 - Current
Server
Hickory Tavern
08.2023 - 12.2023
Server
Micheal Waltrip's Taproom
09.2022 - 12.2022
Swim Instructor
Aqua Tots Swim School
03.2022 - 09.2022
Server
The Smoke Pit
06.2021 - 05.2023
Cashier
McDonald's
02.2019 - 05.2021
Criminal Justice
South Piedmont Community College
High School Diploma -
Forest Hills High School