Tony Dunn

• Developed strong client relationships through consistent communication and exceptional customer service.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
• Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
• Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
• Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Negotiated prices, terms of sales and service agreements.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Maintained current knowledge of evolving changes in marketplace.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Developed customized financial reports for management, facilitating informed decision-making processes.
• Implemented efficient processes for data entry, resulting in reduced errors and increased productivity.
• Optimized resource allocation by closely monitoring project expenses and revenue.
• Monitored contract progress by comparing actual costs against original estimates, alerting stakeholders about potential issues or deviations from budgets.
• Assisted in annual audits by providing accurate documentation and supporting materials as needed.
• Enhanced financial accuracy by conducting thorough job cost analysis and reporting.
• Worked closely with purchasing department to ensure accurate recording of material costs in job costing system.
• Improved interdepartmental communication by serving as a liaison between accounting and operations teams regarding job costing matters.
• Reduced overhead costs through diligent expense tracking and identification of areas for improvement.
• Ensured timely invoicing and collection of receivables, contributing to positive cash flow management.
• Calculated labor and overhead rates, annually updating costs.
• Monitored cost standard performance to confirm that costs met budget cost parameters.

Started Thermal Spray for Superior shot Peening 2004 purchased all equipment. From first booth and O.D. Grinder and lathe to final. Brought in all sales and development of Thermal spray and finishing of all coatings. Hands on from HVOF, Flame Spray ,Arc Gun, plasma, HVAF, Spray and fuse.

Trained and Taught First employees and Owners everything about The application and Finishing of thermal and how to track cost and quote all jobs.

We now have Cleveland Texas, and other locations around the world.

Built all spread sheets to accurately cost all jobs as a quote for the job. Job cost all jobs after completion to compare to the actual quoted job.

Taught all employees how to accurately record there time through operation numbers for each job on accurate time cards.

• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
• Gathered cost and material data for accurate and up-to-date information on material and labor costs.
• Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
• Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Prepared material orders to complete projects on time and within budget.
• Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
• Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
• Analyzed designs and performed accurate cost analysis.
• Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
• Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
• Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
• Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
• Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
• Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
• Identified areas for cost saving to help increase profitability and lower client costs.
• Maintained an extensive database of unit costs, enabling quick reference during the estimation process for increased efficiency.
• Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
• Reduced time spent on data entry tasks, implementing an organized system for tracking historical pricing information.
• Increased profitability with strategic cost-saving initiatives in procurement and labor allocation.
• Achieved significant time savings by developing and utilizing standardized estimation templates for recurring project types.
• Optimized resource allocation for projects, ensuring efficient use of manpower and materials.
• Developed and maintained strong relationships with vendors and subcontractors, ensuring timely delivery of materials and services.
• Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
• Implemented new software tools to enhance estimation precision and speed, significantly cutting down preparation time.
• Provided comprehensive training to junior estimators, enhancing team capabilities and improving overall departmental productivity.
• Fostered collaborative work environment, leading to more accurate and timely project estimations through effective team coordination.
• Prepared bids and proposals to submit to clients and secure new business.
• Gathered data on materials, labor and equipment costs to determine total costs of projects.
• Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
• Monitored project progress to identify and address changes in project scope or budget.
• Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
• Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
• Reviewed and approved invoices and payments, verifying accuracy of expenses.
• Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.

Started Thermal Spray for Superior shot Peening 2004 purchased all equipment. From first booth and O.D. Grinder and lathe to final. Brought in all sales and development of Thermal spray and finishing of all coatings. Hands on from HVOF, Flame Spray ,Arc Gun, plasma, HVAF, Spray and fuse.

Trained and Taught First employees and Owners everything about The application and Finishing of thermal and how to track cost and quote all jobs.

We now have Cleveland Texas, and other locations around the world.