Anthony Eben
B&A Automotive Services
THORNTON,CO
Summary
Dedicated professional with a strong focus on customer service and relationship building. Proven ability to optimize sales and service processes, enhance customer satisfaction, and drive business growth.
37
years of professional experience
Work History
Part Time Transmission Rebuilder, Diagnostician
11 Years 5 Months- Rebuilt and repaired automatic and manual transmissions, ensuring high-quality performance and reliability.
- Diagnosed transmission issues using advanced diagnostic tools and techniques to streamline repair processes.
- Collaborated with parts suppliers to source quality components, optimizing inventory management for timely repairs.
- Assisted other technicians with diagnosis of all automotive systems
- Performed general automotive service and repairs as needed to cover for other technician absentees
- Assisted business owner with analyzation of P&L, expenses, and strategies to grow business.
Business Owner, Manager, Rebuilder
19 Years 2 Months- Oversaw daily operations, ensuring efficient workflow and service quality.
- Developed and implemented strategic marketing campaigns to increase customer retention.
- Managed financial planning, budgeting, and forecasting for sustainable business growth.
- Trained and mentored staff on technical skills and customer service standards.
- Analyzed market trends to identify new business opportunities and enhance competitive positioning.
- Established relationships with suppliers to negotiate favorable terms and pricing structures.
- Streamlined operational processes, reducing turnaround time for repairs and services.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Rebuilt transmissions and torque converters as needed
Outside Sales Rep, Warehouse Manager, Regional Man
4 Years 10 Months- Started as Outside Sales Representative where I delivered product demonstrations to existing and potential customers, developed new territories and customers, collaborated with internal warehouse staff to optimize sales potential. I was subsequently promoted to Denver Warehouse Manager
- As Denver Warehouse Manager I collaborated with Corporate Distribution Team members to tailor and streamline our inventory to meet the needs and demands of our local and regional marketplace. I worked with our warehouse and outside sales team members to provide a higher level of customer service. I set goals for our team and exceeded them, thereby doubling the Denver warehouse sales in less than one year. I was then promoted to Regional Sales Manager.
- As Regional Sales Manager I oversaw daily operations ot the Denver, Colorado Springs, Albuquerque, and Dallas warehouses. I worked with the warehouse managers in my territory to optimize their inventory, delivery routes and schedules, and goal setting to achieve growth within their territory. I collaborated with the outside sales staff to grow their territorial market sales by listening to and responding to customer needs, as well as demonstration of new and existing product lines and showing the customer how we can help them grow their business. The company was in the process of being bought out and I was being asked to relocate, which I was unwilling to do. I resigned to purchase a transmission repair shop.
Education
High School Diploma
No Degree - Physics, Fluid Dynamics, Electronic Principals
Skills
Well versed in all aspects of automotive systems and parts
Relationship building
Motivated team player
Problem-solving
Customer Service-oriented
Account management
Attention to detail
Timeline
Part Time Transmission Rebuilder, Diagnostician
B&A Automotive Services
01.2015 - Current
Business Owner, Manager, Rebuilder
Budget Transmission / US Transmission & Torque Converter
10.1994 - 12.2013
Outside Sales Rep, Warehouse Manager, Regional Man
RPM Merit
09.1989 - 07.1994
John F. Kennedy High School
High School Diploma
US Naval Nuclear Power School
No Degree from Physics, Fluid Dynamics, Electronic Principals