Tony Fisher
El Mirage,AZ
Summary
Dynamic and adaptable professional with a proven track record at Lou Malnati's, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, while fostering a positive work environment.
Overview
2025
2025
years of professional experience
Work History
PHC
Lou Malnati's
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Crew Member
Ono Hawaiian BBQ
01.2024 - 11.2024
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Crew Member
Tropical Smoothie
10.2022 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma - Psychology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Crew Member
Ono Hawaiian BBQ
01.2024 - 11.2024
Crew Member
Tropical Smoothie
10.2022 - 01.2024
PHC
Lou Malnati's
High School Diploma - Psychology
Maricopa Community Colleges, Estrella Mountain Community College