Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Director of Event Production
Drake Hotel
04.2022 - Current
Responsible for over 2 million dollars in sales in under two years of experience
Handles all Audio-Visual sales while building relationships with clients, listening to their needs and providing suggestions for their event
Upselling the client on products that could make their event more enjoyable
Wrote and conducted formal performance reviews for production personnel.
Hire and train new staff members to meet Five Star standards and practices
Estimated labor requirements to support anticipated workload.
Sourced materials to keep up with production goals and meet customer demands.
Partnered with leadership on recruiting, hiring and coaching production personnel.
Developed project budgets and managed production costs for clients.
Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Video Board Director
Windy City Thunderbolts
03.2011 - Current
Operate the video board computer during games ensuring a seamless production
Deliver technical leadership through directing and coordinating teams for the in-arena broadcast
Engage fans in quality in-game entertainment through the operation of multiple control room positions
Lead Event Technician
Drake Hotel
12.2019 - 04.2022
Coordinate technical support for events through direct client communication and day-of-event set-up
Facilitate customer comfort regarding event set-ups through on-site testing and video cues
Supervise technical support for 30 events quarterly generating thousands in revenues
Provided exceptional customer service to all guests and escalated concerns where needed.
Set up event facilities and equipment, cleaned areas, and organized supplies.
Oversaw event operations to keep running smoothly.
Technician
Wave Home Technologies
10.2020 - 06.2021
Install smart home technology for clients to meet the client’s security and entertainment needs
Assist clients through the troubleshooting process
Plan and execute smart technology strategy through the diagramming and installation of network and cable lines to maximize service efficiency
Listen to client needs and recommend appropriate solutions producing 100% customer satisfaction scores
Maintained quality assurance and customer satisfaction objectives.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Video Editor
Stevens & Tate Marketing
01.2014 - 10.2020
Edited content to produce 60+ episodes of The Chicago Huddle working with producers, the director and the client throughout the editing process
Increased viewership annually through engaging production and effective video editing
Produced client specific video content by developing, shooting, and editing various works within the customers’ deadlines working with them throughout the process
Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
Organized and worked with raw footage from multiple cameras and sources.
Contributed new ideas and looked for ways to improve content editing and processes.
Delivered edits on time for reviews and final delivery.
Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
Saw concepts through to completion by working to develop final edits, color and other elements in post-production process.
Worked with graphic templates and seamlessly inserted into videos.
Participated in creative brainstorms for new content and series, social media campaigns and sponsorship initiatives.
Education
Bachelor of Science - Communication Studies
Illinois State University
Skills
Microsoft Office
Time Management
Meeting Deadlines
Dedication to Product Quality
Live Production
Microsoft Excel
Verbal and Written Communication
Team Cooperation
Timeline
Director of Event Production
Drake Hotel
04.2022 - Current
Technician
Wave Home Technologies
10.2020 - 06.2021
Lead Event Technician
Drake Hotel
12.2019 - 04.2022
Video Editor
Stevens & Tate Marketing
01.2014 - 10.2020
Video Board Director
Windy City Thunderbolts
03.2011 - Current
Bachelor of Science - Communication Studies
Illinois State University
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