Tony Galvan
Fayetteville,AR
Summary
Results-driven professional with a strong background in kitchen management and customer service. Known for effectively resolving issues and training staff, fostering a positive work environment while driving high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Line Cook Supervisor
Olive Garden Restaurant
3616 N Mall Ave, Fayetteville, AR 72703
10.2025 - Current
- Supervised kitchen staff to ensure adherence to food safety and quality standards.
- Coordinated food preparation and cooking processes for efficient service delivery.
- Trained new line cooks on operational procedures and menu items.
- Monitored inventory levels and assisted in ordering supplies to maintain stock.
- Implemented process improvements to enhance kitchen workflow and reduce downtime.
- Ensured compliance with health regulations through regular inspections and team training.
- Developed schedules to optimize staffing during peak service hours.
- Collaborated with management to create seasonal menus reflecting customer preferences.
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
CDL A OTR Driver
Werner Enterprises
01.2022 - 10.2024
- Operated Class A commercial vehicles across diverse regions, ensuring compliance with all safety regulations.
- Managed route planning and navigation to optimize delivery schedules and reduce downtime.
- Conducted pre-trip and post-trip vehicle inspections, identifying maintenance needs proactively.
- Maintained accurate logs of hours driven, mileage, and fuel usage to ensure regulatory compliance.
- Communicated effectively with dispatchers regarding delivery status and any potential delays.
- Collaborated with team members to share best practices for efficient loading and unloading processes.
Lead Line Cook
Cheddar's Scratch Kitchen
400 S University Ave, Little Rock, AR 72205
04.2018 - 12.2018
- Supervised kitchen staff to ensure timely meal preparation and quality standards.
- Developed and implemented efficient food preparation processes to enhance kitchen productivity.
- Trained new line cooks on cooking techniques and safety protocols to maintain consistent performance.
- Collaborated with management to create seasonal menu items reflecting customer preferences.
- Ensured compliance with health regulations and sanitation standards throughout kitchen operations.
- Coordinated with front-of-house staff for seamless service during peak hours, enhancing guest satisfaction.
- Resolved kitchen issues promptly to maintain service flow and operational efficiency during busy shifts.
Assistant Manager
Little Ceasers Pizza
8500 Geyer Springs Rd, Little Rock, AR 72209
01.2017 - 02.2018
- Assisted in inventory management, tracking supplies to maintain optimal stock levels.
- Supervised daily operations to ensure efficient workflow and quality service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented scheduling strategies to optimize labor resources during peak hours.
- Monitored food safety protocols, ensuring compliance with health regulations and standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Collaborated with management to develop promotional strategies boosting sales performance.
- Analyzed team performance metrics, providing feedback for continuous improvement initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ02-2030
Skills
- Food preparation
- Cleaning procedures
- Knife skills
- Cooking techniques
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
- Kitchen management
- Inventory control
- Attention to detail
- Waste reduction
- Safe food handling
- Kitchen equipment operation and maintenance
- Problem-solving
- Ordering supplies
- Cleaning and sanitation
- Staff management
- Vendor relations
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Line Cook Supervisor
Olive Garden Restaurant
10.2025 - Current
CDL A OTR Driver
Werner Enterprises
01.2022 - 10.2024
Lead Line Cook
Cheddar's Scratch Kitchen
04.2018 - 12.2018
Assistant Manager
Little Ceasers Pizza
01.2017 - 02.2018
Master of Science - Forensic Psychology
Grand Canyon University