TONY GUNDERSON
Payson
Summary
Dynamic Training and Development Manager with a proven track record at Crawford & Company, specializing in curriculum development and virtual training. Expert in Learning Management Systems and team leadership, I enhanced training models to accommodate diverse learning styles, leading to significant improvements in onboarding efficiency and employee engagement.
Overview
22
22
years of professional experience
Work History
Training / Learning and Development Manager
Crawford & Company
01.2022 - Current
- Responsible for all in person, virtual, and online curriculum development.
- Lead a team of Trainers who provide onboarding and training service to new employees.
- Manage the company training resource center website.
- Manage the self-directed learning modules in our learning software.
- Create and update all training videos.
- Report to, and work with the CEO to improve processes across all departments of the company.
Substitute Teacher
Edustaff / Kelly Services
05.2003 - Current
- 20 years of experience as a substitute teacher in Utah.
- Substitue teacher for Salt Lake, Alpine, Provo, Nebo, and South Sanpete school districts.
- Substitute teaching for all grade levels K-12, and all subjects.
- Qualified and licensed to teach Secondary Language Arts 6-12.
Training Specialist / Claims Specialist
Crawford & Company
Payson
09.2018 - 02.2022
- Train and onboard all new employees in the U.S. for the company.
- Developed a webpage to be a hub for the company on all policies, and training materials.
- Researched and implemented a learning management software for training.
- Developed all modules for new and existing employees.
- Created all training videos on our software and processes for internal and external use.
- Led over 100 training sessions virtually during the pandemic.
- Participated in a Train the Trainer course. Enhanced our training model to encourage a broader use of training tools to accommodate all learning styles.
Content Claims Specialist (Field)
CRAWFORD & COMPANY
Payson
08.2016 - 09.2018
- Handled field personal property claims across the nation.
- Managed claims quickly and efficiently.
- Provided data collection for fire, water, hurricane, and other types of claims.
- I wrote estimates using Exclaim management software.
Co-Owner
GES Power Rentals
01.2011 - 01.2016
- Co-owner of a business venture in the oil field industry.
- Handled all sales deals taking the company from $200K in annual revenue to over $1.5 million annual.
- Assisted with all labor of machine transport, mechanical, and electrical work.
- Managed and trained a group of employees.
Education
Bachelor of Science - Communications
Utah Valley University
Utah12.2009
Associates of Arts -
Snow College
Utah12.2006
Some College (No Degree) - Paralegal Certification - Family And Marriage
Utah Valley University
Orem, UT06-2020
USBE Secondary Education License - Language Arts / English
Utah Valley University
UtahSkills
- Personal Property Insurance Claims
- Negotiation
- Claims Management Software
- Camtasia
- Teaching
- Curriculum development
- Google Workspace
- Learning Management Systems
- Microsoft Suite
- Team Building
- Video Conferencing
- Video Production
- Team leadership
- Process improvement
- Virtual training
Accomplishments
Developing the whole Training Program at Crawford & Company. Building the department up to include a Manager and Training Specialists.
Languages
- English, Native
- Polish, Advanced
Timeline
Training / Learning and Development Manager
Crawford & Company
01.2022 - Current
Training Specialist / Claims Specialist
Crawford & Company
09.2018 - 02.2022
Content Claims Specialist (Field)
CRAWFORD & COMPANY
08.2016 - 09.2018
Co-Owner
GES Power Rentals
01.2011 - 01.2016
Substitute Teacher
Edustaff / Kelly Services
05.2003 - Current
Bachelor of Science - Communications
Utah Valley University
Associates of Arts -
Snow College
Some College (No Degree) - Paralegal Certification - Family And Marriage
Utah Valley University
USBE Secondary Education License - Language Arts / English
Utah Valley University
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